All the staff at the reception, spa, restaurant and clean up were very warm and welcoming.
I requested a taxi pick-up before my trip and they were very helpful.
The staff always greet me with Xin Chao.
The rooms are always clean.
The attention at the breakfast buffet was excellent.
The laundry service was very well done.
The spa in the building next door was very satisfying with a good atmosphere and careful treatment.
The hotel is in a good location, if not too difficult to walk to, in the centre of the different tourist attractions in Hanoi.
I would like to stay there on my next trip to Hanoi.