There was no hot water available for a time during the stay. as a compensation for the inconvenience, I am requesting one night refund.
Blaise
Blaise、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 27 日
Friendly
Friendly and helpful staff. Provider extra pillows for a better night sleep
Irene
Irene、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 25 日
Teresa
Teresa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 17 日
Everything was great! However, I do wish that they had a hot tub.
Sandy
Sandy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 29 日
George
George、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 29 日
Ryan
Ryan、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 26 日
No hot water! We paid full price for a room that did not have any hot water. Supposedly the water heater went out. No notice to let us know, and no refund or discount on the room. Frustrating.
Bryan
Bryan、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 23 日
Ryan
Ryan、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 21 日
Clean and comfortable, but no free parking
The room was clean and comfortable. The breakfast options were basic but sufficient and very family friendly.
I subtracted one star because the hotel tried to charge me an additional $5/night for parking even though the listing claims they offer free parking. Apparently they stopped offering free parking as of Jan 1 but haven't yet updated their listings to reflect this. They didn't tell me about this ahead of time - I only noticed it when reviewing my bill at checkout.
Benjamin
Benjamin、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 20 日
Ryan
Ryan、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 11 日
Bad front desk Customer Service
My experience was great when I checked in with Front Desk with Daisy. But I had an issue with John the guy in the front desk . I had mention to Daisy if i could leave the key for the room for my son and she said "yes of course I will leave the key front desk with his name just have him ask for it and he could get it"! I said "great thank you". So my son gets to the hotel ask for the key the at front desk guy 'JOHN" tells him "no you can not have the key if your not the person on the hotel"! My son calls me that John doesn't want to give him the key, so I told my son "hand me the phone so I could talk to him" . so he passes me the phone! John said" I am not giving him nothing because his not on the list and your a third party you don't get the same service "! he hangs up on me !! i don't think that is a great customer service already . So i call back and I told him why he hang up on me and he mentions "I don't have time and I am not giving your son anything"! so he hangs up again. So the third time I ask for the manager and he says 'No-one is here"! and hangs up for the third time.. From there I was really upset I don't think for a great place like Fairfield should have someone unprofessional like this for front desk and customer Service. I also wanted to mention my room wasnt clean the next day so had no room service which I dont now why that wasnt done either. But the customer service John hanging up on me was really bad customer service.
Ana
Ana、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 4 日
Gilberto
Gilberto、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 3 日
Cold showers
We had several issues during our two night stay. When we arrived we found a pair of underwear stuck behind the toilet. Not sure how that was missed when the room was cleaned. The shower was only lukewarm and actually turned cold on me both times I used it. The breakfast was not restocked often and the second morning most of the food was gone even though it was only an hour into the breakfast time. Upon checkout I discovered that we were charged $5 a day for parking which we were unaware of.