Service was lacking from check-in to check-out. The woman at check-in, unbeknownst to me, until she confused me by saying something random, had an earpiece in with a friend on the phone.
The upkeep of the room was fair at best. There was pretty new bedding and they no longer have the single-serv bottles of personal care products. They have nice new dispensers on the wall of the shower and next to the sink. I personally prefer this as it cuts down on waste, and being a frequent cruiser, Im used to this model. There was no slip protection in the tub so I slipped in the shower.
The frame of the main door was pieced together and unpainted, and was very loud when closed, even if you tried to be quiet. I felt guilty when I had to leave the room for disturbing our neighbors.
The next morning, trying to be efficient, I sent my 18yr old down to give the front desk our keys, and come back to grab belongings so we could get out of the room.
He no sooner gets back, and I am standing at the sink right inside the door and nearly get whacked in the head by the door as housekeeping badges straight in.
I grabbed what I was reaching for on the sink and no sooner get my bags in my hand and start walking to the door and front desk calls the room with a condescending chastising tone that I said we were leaving but we were still in the room.
I have been staying here at least once a quarter, in previous years up to 8 times a yr, since '15, and never had such rude service!!!