Our trip was amazing, me and my wife enjoyed the wonderful customer service. And the resort is just beautiful period. We will definitely be back. This resort even gives you your own butler. Amazing
Ricardo
Ricardo、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月17日
NOT food safe!
The resort looks and feels amazing. From the moment you walk into the Lobby you think you've arrived at paradise! However, this soon wares off if you are a vegetarian or have any allergies. Food service, both in the buffet and in all a la carte restaurants is terrible. Nothing is labelled and when asking staff, they have no clue how to help you. Menu's have a separate vegetarian and gluten-free section BUT, the items here are not actually gluten-free!
If we hadn't complained and got the attention of senior management we would have suffered and been limited to just salads!
After complaining, senior managers supervised chefs and crafted dishes not on the menu.
Cross contamination is widespread with utensils being used randomly for all foods.
Breakfast omelettes were a minefield with the chef using one spoon to both scoop up ingredients and mix/beat eggs. We had to ask for our omelette to be prepared and cooked separately using different utensils and pan.
There were some great staff members who were super helpful (Ana Maria, Noemi). Most others were only providing service in response to tips.
Butler service was a gimic and ours was pretty useless... they were, again, chasing tips!
Ketan
Ketan、11 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Andre Felfeli
Andre Felfeli、10 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Resort excelente no Bávaro! Ótima opção!!!
Excelente! Um dos melhores resorts em Punta Cana. Instalações modernas e bastante amplas, ótimo espaço na praia. Comida e bebidas de boa qualidade amplamente disponíveis. Ótimas instalações / facilidades para crianças. Valeu a pena, foi uma ótima estadia.
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
A fantastic resort and location, overall great
A fantastic resort and location and overall a great experience.
A few items which did not detract from the overall experience but could be improved;
1. Our personal butler was not the most attentive and made several errors during our stay, like forgetting to book a dinner reservation that we asked for 3 times and not delivering on a few other service promises. However, each time the error was corrected by another staff member when they became aware of it. So despite some frustration, no damage done.
2. The rooms all seemed to have trouble with the high humidity, i.e. moldy smell and difficulties with condensation. We were given an in-room de-humidifier which helped somewhat but this is probably a bigger issue to be solved.
Tom
Tom、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月14日
Pick a different hotel
Please do not book this hotel! We couldn’t find the driver for the hotel’s transportation company at the airport. We tried calling several times, but there was no answer and he wasn’t at the place he told us to meet him. We finally found another driver to take us.
The entrance to the hotel is beautiful, but it is downhill from there. The promised butler service was nonexistent. There were roaches inside and outside. The food at the restaurants and room service was terrible! See picture below. I ordered a beef cheeseburger. I have no idea what they brought.
Please pick a different hotel! The beach and the ocean or perfect, but find a different place to stay.
KRISTEN
KRISTEN、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月30日
Zaida
Zaida、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Excelente servicio
Jorge Luis Mizhirumbay
Jorge Luis Mizhirumbay、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Jhermayne
Jhermayne、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Friendly staff , very clean property with multiple places to eat. The sports bar open 24hours Horus was very helpful. The entertainment team was also very engaging Valentine , and Kenny . The rooms were very spacious and cool. The shower was my only issue as the water leaked through the bottom apart from that I enjoyed my stay
Detra
Detra、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月23日
Arrived and was given a lesser room than our friends yet we paid exact same. Was informed it was the same level repeatedly. Finally after much argument, they moved us into the identical rom as our friends. Also was told resort would close when we left for renovations however two days prior they began with jackhammers, closing of common areas, restaurants, bars. We sat listening to this non stop. We even listened to entertainment with the jackhammers pounding away directly behind them. I did not sign up to go to a resort with that ongoing disturbance.
Gina
Gina、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月23日
quiet area, buffet was amazing and the 24 hour room service. Cleaned our room every day. Only thing is at night the a/c or something would make a very loud noise and took awhile to fall asleep.
Ana
Ana、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
I loved the place, its just amazing everything, rooms, food, beach, drinks cant complain at all.
Andres
Andres、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月23日
Not a lot of entertainment activities to do near the pool food options and not the best specifically the buffet
Jonathan
Jonathan、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月23日
Not many vegetarian choices. Food not labeled to let you know what’s it made from.
Beautiful shows. Great staff
rachel
rachel、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月22日
Unkind crew and rude
Taehong
Taehong、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Great!
Ally
Ally、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
This is a beautiful stay, I highly suggest it. I came to celebrate my birthday and the hotel staff surprised me with champagne and balloons on the day. The staff was very sweet and accommodating and made sure I had everything I needed.
J'atienne
J'atienne、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Shakia
Shakia、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Excellent service, food and amenities
Daniel
Daniel、3 泊旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月22日
No fue muy buena accesoria conveniente y adquirimos un paquete con expidia para familias y mi hija de 8años estuvo restringida en los restaurantes y solo tenía acceso a una sola piscina
Mauricio
Mauricio、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Everything was great. The staff the food at dining the place we had a great time specially, our tour guy Leone he was the best.