What a beautiful experience! Stayed at Majestic Elegance in Cancun last year and we decided to stay at Majestic Mirage in Punta Cana this year. We had an amazing time! Services, food, and unlimited drinks were awesome. It was truly an all-inclusive resort. Our butler, Elvin was super helpful. Everyone was super friendly and nice! The entertainment was superb! I will definitely visit again. Highly recommend
Oyedele
Oyedele、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月21日
Precisam investir no hóspede cliente
Lençóis de baixa qualidade. Porta sem bateria ficamos 1 hora esperando.
Amenidades que não fazem espumas. Shampoo e shower gel de péssima qualidade.
Eduardo
Eduardo、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
Majestic Mirage made this trip my best vacation so far. They have extremely friendly staff members and there is a lot to eat and drink. A proper definition of all-inclusive.
Olatunji Ayodeji
Olatunji Ayodeji、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月19日
MUST VISIT WONT BE DISAPPOINTED
Our trip was amazing, me and my wife enjoyed the wonderful customer service. And the resort is just beautiful period. We will definitely be back. This resort even gives you your own butler. Amazing
Ricardo
Ricardo、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月17日
NOT food safe!
The resort looks and feels amazing. From the moment you walk into the Lobby you think you've arrived at paradise! However, this soon wares off if you are a vegetarian or have any allergies. Food service, both in the buffet and in all a la carte restaurants is terrible. Nothing is labelled and when asking staff, they have no clue how to help you. Menu's have a separate vegetarian and gluten-free section BUT, the items here are not actually gluten-free!
If we hadn't complained and got the attention of senior management we would have suffered and been limited to just salads!
After complaining, senior managers supervised chefs and crafted dishes not on the menu.
Cross contamination is widespread with utensils being used randomly for all foods.
Breakfast omelettes were a minefield with the chef using one spoon to both scoop up ingredients and mix/beat eggs. We had to ask for our omelette to be prepared and cooked separately using different utensils and pan.
There were some great staff members who were super helpful (Ana Maria, Noemi). Most others were only providing service in response to tips.
Butler service was a gimic and ours was pretty useless... they were, again, chasing tips!
Ketan
Ketan、11 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Andre Felfeli
Andre Felfeli、10 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Resort excelente no Bávaro! Ótima opção!!!
Excelente! Um dos melhores resorts em Punta Cana. Instalações modernas e bastante amplas, ótimo espaço na praia. Comida e bebidas de boa qualidade amplamente disponíveis. Ótimas instalações / facilidades para crianças. Valeu a pena, foi uma ótima estadia.
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
A fantastic resort and location, overall great
A fantastic resort and location and overall a great experience.
A few items which did not detract from the overall experience but could be improved;
1. Our personal butler was not the most attentive and made several errors during our stay, like forgetting to book a dinner reservation that we asked for 3 times and not delivering on a few other service promises. However, each time the error was corrected by another staff member when they became aware of it. So despite some frustration, no damage done.
2. The rooms all seemed to have trouble with the high humidity, i.e. moldy smell and difficulties with condensation. We were given an in-room de-humidifier which helped somewhat but this is probably a bigger issue to be solved.
Tom
Tom、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月14日
Pick a different hotel
Please do not book this hotel! We couldn’t find the driver for the hotel’s transportation company at the airport. We tried calling several times, but there was no answer and he wasn’t at the place he told us to meet him. We finally found another driver to take us.
The entrance to the hotel is beautiful, but it is downhill from there. The promised butler service was nonexistent. There were roaches inside and outside. The food at the restaurants and room service was terrible! See picture below. I ordered a beef cheeseburger. I have no idea what they brought.
Please pick a different hotel! The beach and the ocean or perfect, but find a different place to stay.