What a beautiful experience! Stayed at Majestic Elegance in Cancun last year and we decided to stay at Majestic Mirage in Punta Cana this year. We had an amazing time! Services, food, and unlimited drinks were awesome. It was truly an all-inclusive resort. Our butler, Elvin was super helpful. Everyone was super friendly and nice! The entertainment was superb! I will definitely visit again. Highly recommend
Oyedele
Oyedele、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月21日
Precisam investir no hóspede cliente
Lençóis de baixa qualidade. Porta sem bateria ficamos 1 hora esperando.
Amenidades que não fazem espumas. Shampoo e shower gel de péssima qualidade.
Eduardo
Eduardo、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
Majestic Mirage made this trip my best vacation so far. They have extremely friendly staff members and there is a lot to eat and drink. A proper definition of all-inclusive.
Olatunji Ayodeji
Olatunji Ayodeji、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月19日
MUST VISIT WONT BE DISAPPOINTED
Our trip was amazing, me and my wife enjoyed the wonderful customer service. And the resort is just beautiful period. We will definitely be back. This resort even gives you your own butler. Amazing
Ricardo
Ricardo、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月17日
NOT food safe!
The resort looks and feels amazing. From the moment you walk into the Lobby you think you've arrived at paradise! However, this soon wares off if you are a vegetarian or have any allergies. Food service, both in the buffet and in all a la carte restaurants is terrible. Nothing is labelled and when asking staff, they have no clue how to help you. Menu's have a separate vegetarian and gluten-free section BUT, the items here are not actually gluten-free!
If we hadn't complained and got the attention of senior management we would have suffered and been limited to just salads!
After complaining, senior managers supervised chefs and crafted dishes not on the menu.
Cross contamination is widespread with utensils being used randomly for all foods.
Breakfast omelettes were a minefield with the chef using one spoon to both scoop up ingredients and mix/beat eggs. We had to ask for our omelette to be prepared and cooked separately using different utensils and pan.
There were some great staff members who were super helpful (Ana Maria, Noemi). Most others were only providing service in response to tips.
Butler service was a gimic and ours was pretty useless... they were, again, chasing tips!
Ketan
Ketan、11 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Andre Felfeli
Andre Felfeli、10 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Resort excelente no Bávaro! Ótima opção!!!
Excelente! Um dos melhores resorts em Punta Cana. Instalações modernas e bastante amplas, ótimo espaço na praia. Comida e bebidas de boa qualidade amplamente disponíveis. Ótimas instalações / facilidades para crianças. Valeu a pena, foi uma ótima estadia.
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
A fantastic resort and location, overall great
A fantastic resort and location and overall a great experience.
A few items which did not detract from the overall experience but could be improved;
1. Our personal butler was not the most attentive and made several errors during our stay, like forgetting to book a dinner reservation that we asked for 3 times and not delivering on a few other service promises. However, each time the error was corrected by another staff member when they became aware of it. So despite some frustration, no damage done.
2. The rooms all seemed to have trouble with the high humidity, i.e. moldy smell and difficulties with condensation. We were given an in-room de-humidifier which helped somewhat but this is probably a bigger issue to be solved.
Tom
Tom、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月14日
Pick a different hotel
Please do not book this hotel! We couldn’t find the driver for the hotel’s transportation company at the airport. We tried calling several times, but there was no answer and he wasn’t at the place he told us to meet him. We finally found another driver to take us.
The entrance to the hotel is beautiful, but it is downhill from there. The promised butler service was nonexistent. There were roaches inside and outside. The food at the restaurants and room service was terrible! See picture below. I ordered a beef cheeseburger. I have no idea what they brought.
Please pick a different hotel! The beach and the ocean or perfect, but find a different place to stay.
KRISTEN
KRISTEN、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月30日
Zaida
Zaida、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
It was a great stay! Will be booking here again!
Kianeesa
Kianeesa、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月27日
The thing that we most liked and enjoyed was the beach definitely…most disliked was not access to some restaurants, areas, etc because of construction work. Just one pool we could use because the rest of them was adult only. A lot of issues in our room, lights, appliances, security box, etc not working!!.. I hope they fix all this now that they are close for construction
Pierre
Pierre、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
Had a great time everyone was helpful. This resort will always be special to me it’s were I got engaged
Brandon
Brandon、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月27日
Had a fine stay. Beautiful beach. Nightly entertainment is decent. Wifi was stable throughout the resort including pool and beach areas. No warning that they are currently doing renovations which cut down on dining options and sleeping in. Mirage is geared more towards adults so as a family with kids probably would have stayed elsewhere.
Henry
Henry、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月26日
I would not return to or recommend Majestic Mirage. The resort was actively under construction with some areas and restaurants closed they day we arrived. They took our money knowing of this pending closure and provided less options than advertised.
Had we known about the closure prior, we would have likely chosen a different location, however, we were not informed until our arrival and had no choice but to stay and receive an inferior experience as a result. There were only a handful of staff that were friendly during our stay, the rest seemed as if they didn't want to be there.
As a result of the state of the resort, we had no access to any food on the last day/night & the beach and pool chairs were already put away so there was nothing for us to do. Our phone for room service and the TV quit working the day before our departure as well.
I reached out to customer service and their response was to explain WHY they were doing renovations and promised a better experience next time - I have no intentions of going back based their lack of transparency on the state of the resort and their poor customer service.
Noelle
Noelle、5 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月26日
Property was nice, had its own pool area and lots of area to relax
didn't like was that the hotel closed sections and we were never informed, went to dinner one day at main buffet, next day it was closed. VERY POOR COMMUNCATION. if i knew they were doing construction would have not booked that hotel. everyday found a section being closed, no advance notice
Sailesh
Sailesh、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月26日
We were very excited for our stay at Majestic Mirage but it was quite unexpected and disappointing to learn that the property would begin to undergo major construction during our stay. I do wish that this was disclosed to us prior to booking. Not only was the yellow construction tape, black fence and tall construction machines unappealing to look at from the beautiful open lobby but what was supposed to be a relaxing vacation was filled with workers breaking tile and using machines at all hours of the day and even into the night at times. The construction also created a major inconvenience in being able to walk to the restaurants and other facilities the resort offered. Instead of being able to directly walk, we were detoured out of the way to walk around the construction. We were also very excited and had paid extra for an ocean view room and was quite disappointed when we looked outside our balcony and it was looking directly into the resort next to us looking at their rooms and pools with what was really a partial ocean view.
Kyle Joseph
Kyle Joseph、7 泊の恋人との旅行
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8/10 (とても良い)
2024年8月25日
Everything was well kept. I left two days before the property were closing for renovations. I hope that it will include more restaurants to have dinner.
Itamar Jesareli De La Cruz
Itamar Jesareli De La Cruz、7 泊の恋人との旅行
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4/10 (まあまあ)
2024年8月25日
The room, pool and beach were amazing. Unfortunately we were not told that there would be lots of construction taking place and that the hotel would be closing down on the day we were to check out. The food was mediocre and the restaurants were out of many things since they would be closing down.
We had to go to the resort Nextdoor in order to see shows and go to a good restaurant.
On our last day they removed all of the beach chairs and the buffet was closed down. Disappointing to put it mildly.
Jerri
Jerri、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月25日
They had construction going on as they were preparing to close for a whole month to do renovation's. We did not get to enjoy anything because of that. I also did not like the food at all we got sick day 3 and it continued on for the rest of the week.
Elvis
Elvis、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Todos excelentes
Nereyda A Jimenez de
Nereyda A Jimenez de、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Excellent resort. My family and I really enjoyed our stay. The pool area was clean. Our butler Alvarado was amazing. Very attentive, friendly, professional and courteous.
Alexandra
Alexandra、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月25日
The property was under construction and we were not informed about it. There was noise all the time, machines, workers, and limited access. All the restaurants except one were closed and there was no resolution by the hotel management.