The room was smoke free and pretty clean. I did find it a bit warm and difficult to turn the thermostat down. The staff were warm, attentive and friendly and would go out of their way just to come to my door and ask if I needed things. Here’s the problem: the hotel advertises itself as having English language service, and in truth this service was very limited. I chose this hotel because it was a USA based hotel chain that advertised English service. I had difficulty communicating with most staff, both of us using translator apps that did not always communicate the right thing. Even ordering room service off their own menu was a headache. A few times it seemed more senior staff had to be pulled away from other duties to help me which I felt guilty about. I don’t expect ALL staff at a hotel in China to have fluent or stronger working English but I was surprised so few did. Worse, because as a foreign tourist I did not have a Chinese phone number, the staff wanted my Chinese friend’s number, and asked for her to translate. She was not staying with me the whole time and this was not an option, plus it was a burden on her.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月10日
Trond
Trond、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月18日
MEI LAN
MEI LAN、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月29日
De
De、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月26日
dawen
dawen、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年1月28日
Tsao
Tsao、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年12月25日
owen
owen、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年12月19日
Overall is good but.....
overall is good but there's a strong drainage smell in the washroom area, yet the hotel E&M team cannot solved