Disappointing Experience at Palm Bay Resort if I could put half a star I would!
I recently stayed at Palm Bay Resort on Long Island, Whitsundays, and unfortunately, my experience was subpar. The staff was consistently rude and disrespectful, which set a negative tone for our entire stay.
The food at the resort was extremely overpriced and took an inordinate amount of time to arrive, often exceeding an hour. When it did, we were underwhelmed by the quality. The service was poor, and our room was neglected by housekeeping, with no cleaning or attention to detail during our stay.
To make matters worse, we encountered bed bugs in our room, which was unacceptable. We also experienced issues with our airport transfers, which were cancelled despite being prepaid. The resort withheld our money for 7 days, further adding to our frustration.
Our room had unexplained splatters on the bedroom wall that resembled blood, which was disturbing and never addressed. The resort's tour information was misleading, leading to further disappointment.
Perhaps most concerning was the staff's unapologetic attitude towards our complaints. Overall, our stay at Palm Bay Resort was marred by poor service, uncleanliness, and a lack of accountability. Until these issues are addressed, I would caution others against staying here.
