Summer vacation (family of five) we have a 7 yo, 5yo and 1 yo. We chose this property because it seemed very kid friendly and it was! Awesome pool, we spent most of our vacation pool side. Our server Carlos was super friendly and helpful. By day two he knew each of our names and went out of his way to make our time special. The pool activities were fun and our kids loved the games and activities.
In the afternoons we signed them up for the kids club so they went there for a few hours, the loved it. Got to decorate cupcakes one day and make a fish bowl the other.The staff there were awesome too.
The evening shows were good. Our favorite was the Michael Jackson show. The night show usually gets packed, so get there early for the shows you like.
We ate at all the restaurants -Tomatillos had the best food (requires reservation) but also takes walk ins if they are not too busy. Carbon Grill restaurant was our least favorite, it’s the one nearest the beach and the flies this time of year will attack your food. As soon as our food came out it got attacked which wasn’t fun. I’ll also say the servers at Carbon are least friendly. No smiles, no joy, they didn’t make it enjoyable.
We loved our room (one bedroom suite) with two bathrooms. Overall we had an amazing time and we all said this was our favorite trip we’ve ever taken and we’ve been to (Hawaii, Belize, Jamaica etc) Thanks Villa Del Palmar, we’ll be back!
Jonathan
Jonathan、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月28日
Overall we had a great experience. But the fact that there is only one bar is a negative. Also the bartender by the kids
Pool is unfriendly and takes forever to make drinks. Several time
Had to stand there and wait while
He had conversations with co workers. But on the other hand food was great and everyone is helpful and very friendly. Yes would go back with the family. So that’s why I’m
Giving a 4 1/2 out of 5 stars.
Iwona
Iwona、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月28日
Beach is beautiful. Live shows were great. Food was ok, but better during themed buffet served during nightly shows. Service was hit or miss. Some were great, others seemed like we were bothering them.
Only place to have breakfast had long lines & wait time due to limited seating.
Only 2 pools, with only 1, the smaller pool, being for families.
Amenities were cheap. Only 1 ply TP & tissues & limited stocking of in room snacks & beverages. After cleaning the room, they did not restock the paper products so we had to ask for more.
Villa Del Palmar Cancun was WAY better & Cabo did not compare sadly. We will visit Cabo again, but will try a different hotel.
Maurine
Maurine、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
Great Resort! Highly recommend especially if you have kids.
Jonathan Gabriel
Jonathan Gabriel、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
location
Crystina Evangelina
Crystina Evangelina、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月25日
Excellent property and excellent waiters as well as excellent food. The only issue is in the rooms. It felt like it was wet at times. I’m not sure if that was because of the AC or if it was just an overall feeling, but my bedsheets and my bed felt like they were wet the times that I were there the waiters were excellent service was excellent. The food was great. The pool was great. The overall experience was spectacular. I would highly recommend going to this resort, especially for all inclusive perspective.
Mohamed
Mohamed、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月25日
its was nice
DAVID
DAVID、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月24日
Estuvo todo excelente
Benito Olmedo
Benito Olmedo、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月24日
Excellent variety of dining options and quality of food and drink. Service staff at restaurants and poolside were mostly excellent and friendly.
Curt John
Curt John、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月24日
Food was great. Staff was excellent
Marc
Marc、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月23日
Spent 4 nights at Villa del Palmar w/ some friends. The staff here were great! We also enjoyed the food. It was much better than some of the other resorts I have been to. We loved the sushi from the Taco Bar!
Carly
Carly、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月22日
I liked the hotel view n look but the service was absolutely horrible in the evening if we wanted to go downtown there was no help to assist with a taxi which I find us unsafe. The dining was very limited and some places still charged for food.
CHERISH
CHERISH、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月21日
Enjoyed the food, entertainments, seimming pool, etc.... awsome experience👍
Vipin
Vipin、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月18日
I hope to clearly express my profound disappointment with the cleanliness standards and customer service experienced during my recent stay at your hotel.
After sleeping a long day and a multiple checkins to various rooms which were not the room types I requested, we went to sleep. I woke up and discovered a tip left for the housekeeping staff by the previous guest when I moved the pillow on the bed. This discovery was deeply unsettling, as it indicated that the sheets had not been properly cleaned or changed between guests. Finding the tip not only revealed that the sheets had not been changed but also made me question the overall cleanliness practices followed in your hotel.
I brought this issue to the attention of the front desk, requesting that a manager address the situation. Unfortunately, I never heard from the manager. I lovely lady named Wendy helped me, but no manager ever followed up or offered any apology. . This lack of follow-up has only added to my dissatisfaction with the overall service provided.
Given the importance of hygiene and guest satisfaction, I believe it is crucial for you to address both the cleanliness issue and the failure in communication. Please note, my three children stayed next door and complained their sheets smelled awful. Wendy also had their room changed.
I have waited two weeks but no one has called from your hotel.
Pamela
Pamela、5 泊の家族旅行
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月17日
Great location with amazing food. Service was exceptional.
Sonia
Sonia、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月17日
I would definetly recommend this resort to others.
Janet
Janet、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月16日
Excelente ubicación. Muy buena opción para vacacional con familia. Excelente calidad de alimentos y bebidas.
ENRIQUE ALBERTO BALAGUER
ENRIQUE ALBERTO BALAGUER、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月16日
No siento haber recibido algo extra en cuando algo extra
Roberto
Roberto、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月16日
All inclusive option food can be better.
Maral
Maral、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月16日
Excellent property. Very well maintained and very clean. The staff was very friendly and helpful. The meals were very good and the entertainment was exemplary.