Stayed 3 nights.
There are a couple of communication errors, but overall I would rate Exellent.
This hotel is not a luxurious 5 star hotel.
If you want that, book Ritz carlton.
Enterance doesn't give you dramatic feeling. Kind of boring. You have ocean view but a bit of distance. Not exciting.
Building itself is old, so needs some work.
Garden, pool area well maintained. But not the best one.
But staff are always nice. Welcoming everywhere.
Didn't have facility and service instructions at the hotel, so missed all the hotel activities.
Only one activity i booked was canceled without notice.
That was fire dance I booked Malati restaurant, but waiter conldn't find my name on the restaurant's booking list. They didn't even take us inside.
We dressed up for the evening and it was huge disappointment.
This mistake was bad enough to hate this hotel, but still I would say this hotel is well worth coming back. Because my stress had gone since I settled in our guest room.
My balcony's tile floor was always clean, I could spend my time with my bare feet.
We all loved our spacious room and outside space. Loved club lounge staffs and porters.
If you are looking for reasonable heaven, this hotel is the one.
Enjoy!