ザ ピラミッド アット グランド オアシス - オール インクルーシブ (カンクン)

They tooyto much time to serve our meal at the restaurant The Whot Box, we had to leave with no dessert.

First, the hotel is dated. Air conditioning didn't work, gave up day 3 trying to get it repaired. Restaurants have peculiar hours. Opened late (1/2 hour to 3/4 hour) closed early. Shows were decent. Food was typical resort food. No top self liquor, only well available in most bars. No pool side or beach service. Snack bar food less than acceptable. Mini bar never refilled. Strange cleaning schedule of rooms, not cleaned all at once.

Got to the hotel and we were told there was only king rooms available... One of us had to sleep on a cot. We were told a representative of Expedia would be there to help us in the morning. Go up to the room and our keys don't work... Turns out there are two rooms with the same number. The room is so small they have to rearrange the furniture to get the cot in... Took a look around the grounds and it honestly seemed pretty nice... Went into the bar and the options were quite limited. We made a descion to leave before even spending the night.

Workers are very welcoming and hospitable. The only thing that I don’t like our tv in the room doesn’t work and one of the lamp need a bulb change. Overall our stay was pleasant.