When we went to check in, the manager could not be found, so the maintenance worker tried to help us. (Although, he tried to charge us and told us we did not pay, until it was proven we paid in full!) I was given a key, straight out of the workers bra, yes, you heard that right... gross!!! These are not key card, but old fashion keys and told, the lock does not work right but just jiggle it. My wife, twin boys, and daughter were sitting in the car and witnessed people passing a crack pipe around. So, we immediately left and did NOT stay there and contacted Expedia immediately. Although we did not get our money back, I called family members and friends and suggested everyone change their hotels. (We had a family wedding of 150 people up in Crestline!) Thankfully, many were able to switch to different hotels. We have stayed at Sleepy Hollow before and found it clean and quaint... we are very saddened at how bad this property has changed.