When I checked in they gave me a room key and sent me to a room that was already occupied. I walked in on someone else.
After that traumatic experience I went all the way back downstairs with all of my bags.
Then without apology they sent me to another room. That room reeked of cigarette smoke even though it’s supposed to be non smoking. So back downstairs I have to go, carrying all my bags again.
Then again without apology they sent me to a room where half the things were broken and it only smelled mildly of smoke (they had left the window open to reduce the smell). It was 10pm and I had no where else to go so I stayed in that third room
I immediately requested to cancel the 2nd nights stay, but they said I had to talk to hotels.com. I spent an hour talking to hotels.com who insisted that there’s nothing they could do and that the hotel itself needs to approve the cancellation. The hotel owner continued to insist that they couldn’t cancel and only hotels.com could cancel it. I spent an hour trying to figure it out that night until past 11pm. Then I had to spend another hour the next morning (waking up at 6am). This is all while I’m supposed to be getting ready for a business conference and have other work to do.
There’s more to this horrible story but the end result is that i had to pay for two nights even though i only stayed one. Turns out hotel manager was lying the whole time and could have easily refunded it. Just greed.
Person at front desk was named Pinal
Adib
2 泊の出張
6/10
Lila PM
1 泊旅行
6/10
Erin
1 泊旅行
10/10
Chris
1 泊の家族旅行
10/10
Very comfortable bed. Clean room. Very friendly staff..
Arlene
1 泊旅行
10/10
Vicky
3 泊旅行
8/10
Kishauna
1 泊旅行
10/10
Elizabeth
1 泊旅行
10/10
Sheridan
2 泊旅行
10/10
Stayed in a suite. Had a jet tub. Seemed very clean. NO BEDBUGS. Second time I’ve stayed and will most likely continue to in the future
Chris
2 泊の家族旅行
10/10
We stayed 3 nights family of 4.The front desk staff were amazing! They made sure we had everything we needed and were so sweet to our kids. You can tell that they work really hard to keep the hotel in top shape and visitors happy. The property was clean and the pool and hot tub were very nice.
Carrie
3 泊の家族旅行
10/10
The front desk people were awesome. They were there to serve you. They were very family friendly. The breakfast was friendly that was always there. Somebody cleaning any kind of messes whatever you ask for they tried to help you with and they all had a smiling face great place. We will stay there again.
Carol
1 泊旅行
6/10
Jesse
1 泊旅行
10/10
Staff was very nice upon checking in.
joan
1 泊の家族旅行
6/10
Central location in town
Carrie
1 泊の家族旅行
2/10
Rona
1 泊旅行
10/10
宿泊されたお客様
1 泊旅行
4/10
First room had no vanity light, got moved. Whole place was dirty, unkept and pool and hot tub dirty and did not work.
roger
1 泊旅行
8/10
Thomas
1 泊旅行
8/10
Check in was fast and friendly. Nice hotel
Heidi
1 泊の家族旅行
6/10
Brian
1 泊旅行
4/10
When I checked in the staff member at the desk was not very friendly. She asked if I just had one night booked but I said I have two. She didn’t really talk much during the process either. When I went down for breakfast with my husband lots of items were not stocked. Also they were doing some renovations on the first floor so things were kind of a mess.
Claire
2 泊の家族旅行
4/10
I booked online and paid in advance, at check in i bad to pay again even tho i showed my confirmation paid bank statement etc...after paying again 45 minutes later i carry all my stuff to 2nd floor to enter a dirty room. Lugʻ all my stuff back down stairs for diffrent roomand the tv not workcorrectly in room first night.
The breakfast eggs were not even done runny. So even a refund does not satisfy cuz i laud2 times and a redund us just giving back my second payment ....terrible experience!!