4/10 (まあまあ)
2023年5月1日
Bad Front Staffs
When I checked in, the front desk staff couldn't find my name on the computer. The reservation was properly made but they couldn't find it due to their mistake (name and surname were written backwards). Then she called the manager and required me pay again. They realized the mistake but it took 40 minutes to check in. She never apologized and continued to behave arrogantly.
Even though I had paid in advance for late check-out, Front Staff (male) was told to "not yet pay!".
Great breakfast, nice room, good housekeeping, but the worst front desk staff, I will never stay at this hotel again. Now I know why this hotel is vacant when other hotels in Accra are fully booked.
宿泊されたお客様
3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ