The gentleman checking us in was not very friendly. Person in front of me was a rewards member and he thanked him several times for being an elite member. I am a member but not elite and i also booked through hotels.com. He just checked me in, gave me keys and asked if i had any questions. No hi what brings you here, thanks for staying with us etc. The room only had 2 towels and 1 washcloth, the shower head needs replacing - tub water pressure was high but turned on shower and it had very weak pressure, the fan in the bathroom didn't work.
The gentleman, in the morning, that checked us out was very friendly.