ドリームズ サンズ カンクン リゾート & スパ - オプショナル オールインクルーシブ (カンクン)

I love the stuff the hotel everything

We came as family to celebrate a birthday. 7 adults. All family. The restaurants offered a great variety in food, but really poor options on alcohol. Thinking it was a Sands Resort, was expecting premium liquors. I’m grateful they didn’t bother much with their membership programs as I told them right away getting there that I was not interested and don’t like timeshares or those kind of programs. I prefer to travel anywhere I want and stay wherever it’s more convenient, or offer more activities or restaurants. I chose this one because of their location and the beach they have right there which is spectacular, like a huge ocean swimming pool. But we had a little incident that changes the image or perception of what could have been a great stay. The guy who was trying to start speaking about their loyalty program or membership, promised a bottle of sparkling wine and some cake in the room of the birthday’s guest. I guess because we were not interested on their program they didn’t fulfill their promise which was their offer, we didn’t requested, but they offered it. Very common of my beautiful Mexican sales practices. Regarding their employees, they go beyond to treat you well. Tumbs up to Lidio who served us two nights at two different A la Cart restaurants.

Fantastic family trip ! The staff extremely nice. The food delicious and in abundance . Lots of entertainment, bingo, zumba, water aerobics etc Room service 24/7. Nancy Lopez is a big asset to Dreams. She help us with a discrepancy in our reservation .. We were a group of 15 and have no regrets !!! Would go back !!