The hotel is undergoing renovation, and boy does it need it. The carpet in our room was badly stained, the cushions on the couch don't match the couch (clearly from another couch elsewhere), and the room is very basic. There were two front desk staff at the counter when I checked in. One was helping the customer in front of me. I waited for a while and finally asked the second one if she was available, and she begrudgingly checked me in. Her tone was dismissive, and she seemed to be upset that and she my presence made her have to do work. I stated that it would be nice if one could check in without getting an unpleasant attitude, and she rudely responded that it would be nice for her too. You can reno the hotel, but you better also train your staff in customer service if you want to keep customers. This was a real disappointment because we came to this hotel above other less expensive choices to have a nice night and morning after a long travel day.