The owners are LIARS and THIEVES. I made reservations over two months in advance, based on pictures and descriptions of the family suite. Without even acknowledging it much less warning me, they checked me into a far inferior room. When I confronted them with my receipt that contained the details, they offered a free dinner. They didn't offer a price to match the room. I said this was unacceptable. They claimed to no longer have my room because it was under renovations (again, they could have told me earlier). They then said they wouldn't charge me if I decided to stay at another hotel. They helped me book another hotel in the area. But then they never gave me back my money. Do not believe the pictures and the description. This hotel is located off the main road, BEHIND A DARK UNPAVED ALLEY. The bathroom for the room they gave me looks like a prison cell. It's dark slate grey, slippery floor, and poor lighting. The room itself is also weird, with very little natural light. It gives it an overall institutional feel. To call this place a "luxury hotel" is a misnomer. When I saw the pictures and description and the price, I thought it was almost too good to be true. And it was indeed too good to be true. In this case, you get less than what you even pay for. Management is also aggressive in trying to get you to open your wallet. The first thing they do is try to get you to book activities with them for every single day and time for your stay. And their restaurant is overpriced.
Caroline
Caroline、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2019年9月10日
This place had nothing to offer us when we try to check in. They state they were doing renovations, and we were not able to check in. They took us to anothers hotel and say it was the same thing. Just because it has the bed that we need, doesn't justify that it was the same thing. There was no gym, wifi was horrible. On top of that it was more of downgrade. We pay more and expected a better place, that why we paid more. I will never go back to that hotel.
Luan
Luan、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2019年7月25日
A sheep in sheeps clothing.
On paper, this should have been a spectacular hotel. Indeed the ride in from the airport passes some fabulous looking hotels that would not look out of place in Miami Beach. The first clue should have been the taxi they sent to collect us. It was a Tuk Tuk; so our luggage was precariously balanced on the tow bar and off we went. It quickly became obvious that the description was misleading. Firstly it is on an unpaved backstreet with no passing traffic, so they have to call a Tuk Tuk for every journey. The property is undergoing extreme re-modelling (as of July 2019). The pool is closed (although they offered us a ride to a nearby hotel) and there are heavy engineering works going on all over the place. Our room (101) was recently refurbished and was a triumph of style over practicality. A fabulous Swedish style bed, but with a dark wood surround led to barked shins. Poor water pressure that meant that the bath took 20 minutes to fill to 10 cms with tepid water. A rain shower with no cubicle so it was freezing because of the aircon (which was about the only thing that is highly efficient). Eco friendly shower gel etc but delivered in stone jars which meant that one uses 5 times the amount and is in constant fear that they will fall and shatter. And a breakfast that is slow to deliver and mean in quantity. And why didn't they refresh the toilet paper and soap. Either poor management or a property in severe trouble. My advice? Pay more, stay elsewhere.
Perry
Perry、4 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年6月13日
Amazing Staff. They were so helpful with setting up tours and anything we need. Would highly recommend
宿泊されたお客様
3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年4月28日
Filip
Filip、2 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年4月6日
This hotel was just far enough away from the heart of the city that if felt like a quiet and peaceful vacation escape, but close enough to enjoy everything the city and nearby temples had to offer. The staff was friendly and helpful and the amenities were amazing (free delicious breakfast/coffee, pool/courtyard, beautiful and spacious rooms). We hope to come back!
宿泊されたお客様
2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年3月19日
Great customer service. The rooms are beautiful and spacious. Great location
SYLVIA
SYLVIA、3 泊の友人との旅行
Orbitz を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年3月18日
The property is beautiful , location a little strange but overall a very nice place
宿泊されたお客様
3 泊の友人との旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年2月27日
The location is great and off the main road. Very clean rooms and pool was divine after a long day of temple exploring.
宿泊されたお客様
2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2019年2月6日
I was a bit disappointed given the high ratings by previous customers. The room wasn't clean... wore my socks and saw all the dirt that was picked up. Amenities like toilet paper were minimal; only the shampoo and shower gel were replaced daily. The towels were clean and the room had ample space.
宿泊されたお客様
3 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年1月10日
Very nice hotel. Staff is very friendly and helpful.
宿泊されたお客様
2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年1月7日
highly recommend
beautiful hotel and room, great value for money
Zoe
Zoe、1 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年1月6日
Vale la pena
Fue una buena experiencia. Los cuartos estan muy grandes y muy bonita la decoracion. El hotel es chico pero bonito. El desayuno muy bueno tambien. Vale mucho la pena por el costo tan accesible
Jose
Jose、3 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年1月5日
I liked it was away from the main strip, close to downtown for restaurants and shopping and close to Ankor too. The tour recommendations were excellent with fantastic guides. Very friendly staff.
ChristopherR
ChristopherR、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年1月1日
Almost a Luxury hotel.
It is almost a luxury hotel, little things bring it down. Poor air con, urinal in the bathroom, terrible breakfast, The drinks are over priced, $4 for a can of beer, walk 100 metres to the local shop and buy a cold beer for 50 cents and buy fruit at the local markets (120 metres) support the local.
John
John、4 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2018年12月30日
Did not meet my expectation
The place was not as what we had expected. Quite away from activity areas. It is not the typical hotel, but more of a villa type with seperate buildings. The interior were rather
dated. The restaurant dining cost was also on the high side considering the offerings, facilties and the quality of the food. The only postive point was the friendly and helpful staff.