空港送迎サービスを頼んだところ、クレジットカード情報を送るように要求されました。そしてe-mailで送ったにも関わらず、迎えの車は来ませんでした。
I requested the airport transfer service, I was asked to send my credit card information. And even though I sent it by e-mail, the pick-up car did not come.
チェックアウトが早朝になる為、前夜の内に清算を済ませておき、朝食のテイクアウトまで約束していたのに、早朝スタッフは全く分かっておらず、清算を再請求され、朝食も受け取れませんでした。
I cleared the account the night before, because my check out time will be very early morning. The hotel staff also promised to take out breakfast.
But the next day, another staff didn't understand that at all, I was charged again and I didn't get breakfast.
それ以外の対応が非常に親切だったからこそ、このチェックインとチェックアウト時のトラブルは大変に残念です。
Other correspondence was very kind. That's why I was very disappointed with this check-in and check-out problem.
Good location with friendly staff.
No hand-towel, no shower curtain, not warm enough shower, no refrigerator, and better pool location(not inside garden, in view of restaurant), to be considered.