Arrived around 11 o'clock… A family of four was talking to the security guard apparently they had just booked a room yet there were no more rooms available. I was told there were no more rooms available as well. I politely asked if I could have the phone number of the manager. A few minutes later a woman, apparently the owner, came out in a bathrobe. I was very polite and I asked if there had been a walk in booking. She said yes. I explained when I was booking her hotel there were actually two separate room types available to book, yet at the hotel everything was occupied. I said the only way two separate groups could have bookings from two separate online platforms in a hotel that's completely occupied is if someone on her end had not communicated with the online services that there were no more rooms available. She told me she's been doing this for 15 years and that this happens sometimes. I'm a world traveler with 200 bookings and I've never has this experience. I took her name and her number for my records. I politely told her that my boyfriend I would be fine, that we would have no problem finding other lodging but if she could please help the family of four from Germany to find accommodations that would be wonderful. She assured me I would get my refund as I had paid in advance, two days later, my credit card statement shows no refund received. Another example of sloppy administration on her end. Now I get to waste 30 minutes with the hassle. DO NOT PAY IN ADVANCE HERE!
