For a Golden Tulip hotel, this stay has been a huge disappointment. Although the staff have all been very good this hotel is in a very tired state and in desperate need of refurbishment. Lifts were not working throughout our stay so we were initially required to climb 2 or three flights of stairs with all our luggage from the basement parking. To access our room we were also required to use a flight of stairs to an alternative lift. Water being turned off with no notice for hours, then switched on briefly before being cut again, with no notice. Disgraceful for a Golden Tulip property. I will need a lot of convincing to come back
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月23日
Jae kyung
Jae kyung、6 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Anna
Anna、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月27日
Comfortable and clean
Great service from the entire team.
John
John、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月11日
Great location and hotel
It was an amazing stay at the Golden Tulip ... very good stay, the restaurant was good, the breakfast was awesome, and the staff was the best! Very convenient location as well to go to CBD, Parklands, and other areas.
Ali S
Ali S、4 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月6日
I stayed here for 4 days. Overall a good hotel with very comfortable and clean room. The room service to clean the room was really nice and did a good job daily. The front desk ladies during the day were not very friendly and few times I had asked them with directons or to help with Uber drivers (as I had one incident when the Uber driver didn't give me change) and they refused to help. However the guy in the evening was amazing and very helpful. He even helped to open my suitcase when I had lost the key. the hotel area is good and feels safe to walk around during the day. I wouldn't walk around at night especially if solo female. There is a shopping mall 5mins walk which had a supermarket and foodcourt. The breakfast in the hotel was very disappointing; I only ate once as had early start with tours but they did pack me fruits to take away when asked which was great. There was a pool upstairs but it was cold so never used it and it did look a bit run-down. They should consider cleaning or refurbishing it.
宿泊されたお客様
3 泊旅行
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8/10 (とても良い)
2024年10月21日
Some off the basic finishing was not great
Govind
Govind、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月22日
Anthony
Anthony、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月21日
Suriya
Suriya、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月14日
Useless service
Hotel charged for second person inspite of i booked room for 2 adults. Its ridiculous. Staff urgues very rudely
UDAY
UDAY、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月19日
Overall a terrible experience. The property is mediocre, the service bad and there are lots of hidden fees.
- bathroom was dirty when I arrived
- the "king" bed was two small beds put together
- they a very stingy with drinking water. Only two small bottles per day and they charge if you ask for more
- staff failed to follow through on services they agreed to
- they charge $40 if you want to bring a guest to the room
You'll be happier at one of the many other hotels in Westlands
Peter
Peter、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月20日
Catarina
Catarina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月16日
Christopher
Christopher、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月15日
terrible experience been there for 3 nights stay no house keeping and no air conditioning
ABDILKADIR
ABDILKADIR、3 泊の出張
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月13日
Great staff and great food
Good location, safe and great staff, but the hotel is in need of updating. The food was excellent. The water to shower also was not hot. It was lukewarm. I complained and waited 2 hours on the first day for it to be resolved only to be finally told that’s the hottest it gets. Disappointed
宿泊されたお客様
5 泊旅行
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8/10 (とても良い)
2024年7月7日
It was a nice hotel presentation wise just had issues with things not working and took a while to get sorted out
Emmanuel
Emmanuel、1 泊旅行
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8/10 (とても良い)
2024年6月20日
The property was good, everyone who-worked there was nice, helpful and Courteous, the complementary breakfast buffet was very good, the other restaurants in the building were excellent. I didn’t like my first room so they quickly move me to an upgraded room…no extra payment. I will definitely go there again.
Paulette
Paulette、12 泊旅行
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8/10 (とても良い)
2024年6月17日
宿泊されたお客様
2 泊旅行
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8/10 (とても良い)
2024年6月4日
Anil
Anil、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月2日
Hamza
Hamza、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年5月19日
Abdelrahman
Abdelrahman、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月1日
Terrible stay at Golden Tulip Westlands Nairobi
It was the forgetable hotel stay i can imagine. They overcharged me by one night and have syoll not refunded me. Seems to have been calculated because they were very aware that i had already paid for one night and insisted that they will take payment on check out. On checked someanager insisted on checking me out and included the night i had already paid for. Called them from airport when i realised the debit on my card but still procrastinating on refunding me 3 days later. I would urge everyone to keep clear of this hotel
Misheck
Misheck、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月26日
Amazing room, amazing breakfast
Superbe large spacious room with everything one needs. Pressure of water in bathroom was amazing. Room were cleaned properly. Breakfast was a 5 stars. Lots of choices. But mattress was old and uncomfortable, could not sleep properly, has to be changed. Room 814 to avoid.