The room we were given was no where near the picture. Rooms had a smell. Carpets stained.
宿泊されたお客様
2 泊の家族旅行
8/10
linda
3 泊の家族旅行
10/10
Robert
2 泊の家族旅行
8/10
Corinne
4 泊の家族旅行
6/10
宿泊されたお客様
5 泊の家族旅行
10/10
Linda
1 泊旅行
10/10
Close to everything, great price and clean, will be back.
terry
3 泊旅行
10/10
宿泊されたお客様
1 泊の友人との旅行
10/10
hattie
3 泊旅行
6/10
The bed was comfortable. It was bug free. Close to everything you would want to do in Gatlinburg.
The phone in the room did not work. When I called the front desk twice from my phone no one ever answered. Tv was very staticky. The Wi-Fi wouldn’t connect to mine or my husband’s phone for the first night. Second night it would connect for like 1 minute and then disconnect itself. It seemed that the floors hadn’t been mopped in a while. My feet were dirty just from walking on the floor. The breakfast they offered was pretty bad. lol there was no one tending it so it was very messy. The food wasn’t hot, not even room temperature. Kinda like it was just taken out of a fridge and sat out. Also- if you take your dogs with you, there is only a SMALL 5x10 area for you to walk them and only half of it has grass.
Summer
2 泊旅行
8/10
Janet
1 泊旅行
4/10
MARIO A
1 泊の友人との旅行
2/10
Paid for room with a jetted tub and after cleaning and filling it up we realized it had been disabled and couldnt use it. Went to use the phone in the room to call the front desk about the jetted tub and the phone didnt work. Also saw roaches coming from under the tub and from the sink areas.
Kimberly
1 泊旅行
6/10
The room was old, location was good
Muhammad
2 泊旅行
2/10
Service wasn't good at all, the water took forever to get hot, room keys wouldn't work had to go get a few sets of keys to get in room, the elevator to get to the room was super slow. Breakfast food wasn't refilled to keep up with morning traffic.
Joni
4 泊の家族旅行
4/10
Housekeeping was non-existent. Had to call the front desk multiple times for soap, toilet paper, towels, etc. There were stains on the carpet and there were dirty towels in our room on check-in.
Michael
6 泊の家族旅行
10/10
Clean, convenient and pleasant place to stay!
宿泊されたお客様
1 泊の家族旅行
6/10
It was decent stay
Afsar
3 泊の家族旅行
10/10
Convenient location near Skylift Park, which is a must see.
Kerry M
2 泊の家族旅行
8/10
It is an older hotel. Location and staff were great. The room was a little small for what we are use to being in but overall it was a nice stay.
Rebecca
3 泊旅行
6/10
The bathroom ceiling leaked, there was a stain on the lamp shade that looked similar to poop (but not poop), and another lamp shade had tears on it. The bed and bathroom looked clean and no bed bugs.
The leak was because the people above us had their shower head pointed towards the open window (per maintenance). It leaked multiple times but not with the next guest when they took a shower. There weren't bags in the trashcans and the cans were stacked together, under a table, and once again stacked together after housekeeping.
Alexis
2 泊旅行
6/10
Joyce
2 泊旅行
10/10
The hotel room was clean, quiet, comfortable and a nice size. The hotel is right downtown and on the strip for easy walking. They had a complimentary breakfast which was fine. The lobby needs some updating and a restroom. I would recommend staying there
Jerry
2 泊旅行
8/10
Great location downtown.. clean enough.. great breakfast options