It is the first time I give a 1 to a hotel: We booked the place because the one we wanted was booked out after our trek, so we decided to stay in a hotel closeby (booked 5 days ahead).
When we arrived at 1am, the guy told me, that unfortunately they do not have a room. It was not really the fact that the hotel was overbooked (I think that is common practice in Cuzco), but the way he treated us, which made me give a 1. First he claimed not to work together with Hotels.com, even though we had made a reservation through it.. He then was only calling some hotels which were quite far and it took more than 45 minutes of discussion until he finally cleaned a room right next to the reception which we could use for the night. The room was quite okay, but extremly noisy early in the morning. The ladies who were there the next morning were very friendly, but I can definitely not recommend staying at this place.