We booked senior sweet which is suppose to include bathtub in accordance with Expedia site, but it didn’t.
As the result we changed lower garage of room(junior sweet), but we were charged same fee as the senior sweet.
They should have provide correct information to Expedia, we are not happy to be charged same fee as senior sweet regardless of their wrong information which affect our selection of the grade of room at the timing of booking.
I spent one night at this riad and it was a good experience. Super friendly and helpful staff and the place was easy to find (which is not always typical for the riads in the medina). My room was great, super comfortable bed. It’s was very clean although there was some hair from someone else on the bathroom floor. The breakfast was ok, not the dreamy Marocko breakfast that I had hoped for with pancakes, eggs etc but more of a continental style with jams, bread, cream cheese and a little fruit. Other than those two things it was quite luxurious and I enjoyed my stay.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Je recommande
Aurore
Aurore、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月19日
Great hospitality
An amazing welcome and very friendly service
Will
Will、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月16日
The room was not very clean and smelled really bad.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月16日
Roxana
Roxana、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月16日
Uncomfortable and unpleasant experience
Would not recommend. The only thing positive about Riad Jona is the staff, which is very nice and helpful as other reviews mention. However so many things definitely need fixing:
- ground floor room: they heavily sprayed the room in mint perfume when we first checked in and we quickly understood why: by the evening, the room smelled like mold and was extremely damp. When we complained about it the answer we received was “yeah it’s because you are on the ground floor”. That should not be an excuse to make your guests sleep in unsanitary conditions. To make up for the humidity, we put the AC colder, and I got very sick as a result.
- cleanliness: in the second room we booked, there was a contact lens stuck to the bathroom sink. Makes you wonder how well they clean. The decorative bed coverings are not being washed by the way. I found other people’s hair in ours, and clearly saw the cleaning lady pick one up from the floor of another room that was being done and she just placed it back on the bed.
- Noise: there is very little privacy as the doors are like closet doors and the walls paper thin. You can hear everything from outside the room.
- They don’t have a manager on-site or anyone who can make decisions. The only person who can make decisions is Mike and he is located in Spain and can only be reached by email and responds 2-3 days later. Not great when you have an issue that needs fixing. They don’t even provide guests with his phone number.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月10日
Rachael
Rachael、3 泊旅行
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10/10 (最高に素晴らしい)
2024年12月6日
Veldig fint og koselig hotell :)
Helene
Helene、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月5日
Simon
Simon、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Beautiful rooms, amazing staff
Rooms were a good size, clean, and beautifully decorated. There was a roof top pool and a roof top hot tub. The best part of the Riad was the staff, who went out of their way to make sure our stay was comfortable.
Brett
Brett、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月16日
David
David、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
Konoy
Konoy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
First and foremost… the worker especially Hassan is such an asset to this Riad. Very accommodating, gave us recommendations (do’s and don’t), took time to explain and tour us on the Riad. The place is very near to tourist attractions. We felt safe walking around the neighborhood late at night .The place is clean.
Marezel
Marezel、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月6日
Riad Jona was the absolute perfect place for your Moroccan getaway!! The staff was so kind and helpful at every moment, truly some of the best service I've ever experienced! They even kindly adapted the breakfast for our needs! The Riad itself is beautifully kept and a complete oasis for the bustling streets just outside your door. The only noise you will hear is the birds chirping outside your door in the morning. I would absolutely come back and recommend anyone to do the same!!!
Kristi
Kristi、3 泊旅行
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8/10 (とても良い)
2024年10月14日
Manohar
Manohar、1 泊旅行
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8/10 (とても良い)
2024年10月11日
Ottimo Riad nel cuore della medina
Riad molto bello ed elegante.
Posizione ottima, all'interno della medina, ma poco lontano dai parcheggi.
Personale sempre super disponibile e pronto a soddisfare ogni esigenza.
Camera grande e dotata di tutti i comfort.
Colazione buona ed abbondante.
Terrazza con piscina e vasca idromassaggio per godersiun po' di relax.