When I arrived my reservation that I had already paid for had been cancelled. There were no rooms available due to it being a very busy weekend in Omaha. The women working at the desk was rude and unhelpful! I had to contact several times to get a refund.
Nicolle
2 泊の家族旅行
10/10
wesley
2 泊の家族旅行
2/10
Matt
2 泊旅行
2/10
Hotel canceled our reservation without informing us.
Amber
1 泊旅行
6/10
2 night stay. Did not receive room clean up or new coffee pod for second night.
Steffen
2 泊の出張
10/10
Lady at the desk was super nice and helpful!
Arvlo
1 泊の友人との旅行
8/10
We booked room 302, which was very spacious and were impressed by the fitness area and equipment in the room. There were just a couple of cons: the pull shade on the large window was broken when we arrived and we were told that renovations are still on-going. The heating/cooling unit was noisy in the room. The shower floor was not clean. The upside was the VERY comfortable bed, the spacious room area with extra seating and computer work areas. I recommend getting the breakfast vouchers, as breakfast is made to order and delicious! The staff was very friendly and the location is walking distance to downtown and the Joslyn Art Museum. We would book this hotel again.
Leo
1 泊旅行
10/10
Good
Juan
1 泊の出張
6/10
Vanessa
2 泊の家族旅行
10/10
We had a great stay. Loved the king sized beds and the exercise equipment in the room.
krista
2 泊の家族旅行
10/10
Alaina
1 泊旅行
4/10
the hotel needs help with staff .
There was a single old lady in the kitchen for the hotel. she was kind and great but one person can only do so much
maja
1 泊の家族旅行
8/10
Anne
1 泊の家族旅行
8/10
Joseph
1 泊の出張
2/10
This was the worst experience ever! I’ve been traveling for 35 years and never experienced such unprofessional behavior in my life.
I booked a room 4 months in advance because of Warren Buffett event. I arrived and they said their computer system was hacked so they lost my room. Never told me until I flew into town from Italy! I was stuck with no place to go because the entire city sold out for the event.
On top of that I was adamant they find me a place and the lady at front desk said no & im calling police on you if you don’t leave the property. She yelled at me to get out and started to call police for their mistake!! Nightmare experience
chris
2 泊の出張
10/10
Patrick
1 泊旅行
2/10
Xavier
6 泊の出張
2/10
I booked this hotel because they told me that they provide 24/7 shuttle service to the airport. However, when I check in, they said their shuttle service will start from 6 AM. My flight departures at 5AM. If I knew this, I will book another hotel close to airport. They misinformed me. I need refund!
Many things are not working in the hotel, from lights to elevator. Really cheap hotel.
宿泊されたお客様
1 泊の出張
2/10
Jonathan
4 泊旅行
2/10
Keys did not work,only 1 tint trashcan in room, shortage of coffee supplies but Mika and the bartender were helpful and nice
Mary
1 泊旅行
6/10
Overall we had a decent stay. We did have some issues with our room. The blinds were broken, the TV didn’t work and the WIFI had a very poor signal causing it to go out every few minutes. Not sure we would stay here again.
Lesley
2 泊旅行
2/10
Garrett
2 泊の家族旅行
10/10
We had a great time! Food was great along with great drinks and the bartender was very friendly.