I was given a card key for the 17th floor even though my room was on the 16th floor, I asked room service for breakfast and was left unattended for almost 30 minutes, and when I called to check on the situation, I was told to go to the restaurant and had an unscheduled buffet breakfast there (an apology was later given). Also, the cleaning staff lost the key card that I had left in my room while I was out, and the area around the hotel was extremely congested due to major road construction. I would not give the hotel a perfect score, but the facilities were good.