Fantastisk opphold. Strålende service fra vi satt foten inn døren, til vi dro. Flotte, store, fine rene rom. Mange gode steder å spise. God kvalitet på.maten til alle måltider. Tror faktisk ikke jeg kan få skrytt nok av dette stedet. Det anbefales på det sterkeste.
Odd
Odd、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月10日
Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference.
The Good:
The food was outstanding in every resturant and cafe
The staff were friendly, attentive and welcoming
The suite was fabulous
We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment.
The let downs
We used the butler/concierge in preference for 4 things and only 1 happened correctly
1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but
2. We ordered an anniversary breakfast that was late after we reminded them
3. We asked for airport transfer that never got booked.
Thats too many issues not to point it out.
Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session.
Would we go again?
Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back.
What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme
Graeme、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Jorge
Jorge、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
Guillermo
Guillermo、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月13日
Pool closing at 6pm
Vonnie L
Vonnie L、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月13日
Liked the rooms and pools. Didn’t like the lack of available dining options and poor service. The lobby area/bar was always very hot.
Silvia
Silvia、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月12日
suzanne
suzanne、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月10日
The property had excellent food. Especially the steak house. We wish we had better alcohol in our room. The staff was very accommodating and nice. Not as much to do at night but they did have some shows
Shawna
Shawna、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月9日
It's always a very friendly and clean property. Acccomodations are just right for us.
Supatra
Supatra、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
The only comment I have is that the hallway from the rooms smells like sewage…
Karla
Karla、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月8日
Excelente pero no hay aire acondicionado en el lobby ni en los restaurantes casi no se siente el aire,mucho calor
andres
andres、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Location of the property is great,only 20 min away from airport. Comfortable beds and amazing access to the beach
Ivan
Ivan、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Claudia E
Claudia E、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
The property was absolutely beautiful and the service was impeccable! The butler service for the preferred level was 5 star. Sean on the 27th floor went above and beyond all our expectations.
Denise Lynn
Denise Lynn、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
Stayed 29 September to October 5 in The preferred honeymoon oceanfront room on the 21st floor in room 2101.
Check in was easy and straightforward.
The property was great, the amenities for the preferred club members were great. Our Butler Sara were awesome And very attentive.
Resort restaurants were nice with a good selection of food. Bluewater Grill being the top of the list.
AmStar was amazing with coordinating excursions and transportation. They also handle transfer to the airport at the end of our stay. $52.00 USD for Private transport.
Cons: Limited selection of food items for room service on the Tablet. Would suggest the ability to order from the Tablet direct from each restaurant the full menu.
Aggressive sale tactics, condescending and belittling by sales manager for resort timeshare. Initial sales rep was friendly and informative. $7k for a down payment on silver package is something people may like the opportunity to plan for.
Although we didn’t use the lobby for check-in, The Hotel lobby Air condition was not operable and caused significant heat In the downstairs areas.
The Vine Café, which was listed as 24 hours was found not to be during our stay. 10:45pm visit we We’re told by the attendant that they were closed.
Main pools and hot tub close earlier than expected preventing evening use.
Resort markup prices on certain items is understandable but having bottles of wine that cost between $9 and $18 for $91 USD is a major markup.