Upon arrival at Hotel Continental, I discovered that the deposit I had made (£71.74) was not being deducted from my account but instead was being held as a separate payment. The hotel representative informed me that a deposit was not required, but they provided me with a receipt indicating that my deposit would be refunded to my account upon payment of the full amount of our stay. Regrettably, two weeks have passed since our arrival, and the refund has not yet been credited to my account, which is quite disappointing.