Great customer service, there was an issue with the property and they offer to relocate to another better property without additional costs.
Ana
Ana、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月17日
The property has everything you need for living for an extended period of time. Going up somewhat narrow stairs is required. There was the sound of some sort of animal clawing in the walls or window. I didn't read the notice that I needed to ask for checkin instructions 72 hours beforehand until the day before departure. I ended up making 5 international calls upon arrival in order to checkin. There are systems that provide this information automatically. Water was dripping inside the refrigerator, and the in-room information did not list who to call to report issues.
Bryan
Bryan、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年4月4日
Kelly
Kelly、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年9月23日
Good location with easy public transport. Clean and convenient.
宿泊されたお客様
7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年9月10日
100% recomendable
Todo excelente super bien el lugar y la ubicación
Jose angel
Jose angel、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年8月30日
Tidy
Very clean and tidy. Great little set up
Stephanie
Stephanie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年7月27日
Jeremy
Jeremy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年7月16日
The property itself is OK but communication and checking in procedure need a lot of improvement. The Expedia listing says to contact ahead for check in instructions. I did twice through Expedia with no response. Emailed Noa directly with no response. A friend in Oxford called and was told she and I both would be emailed check in instructions. They never arrived. So the day of check in my friend in Oxford went with me. No response. Just a directive on a sign to ring a phone number. As an overseas visitor, how would someone without a mobile be able to ring anyone. It’s only because my friend heard someone behind a door and knocked did we luck into help. The person who answered the door was another guest who rang the owner to get access to a lock box with a key in it. And instructions as to how to check out with no reception. Acceptable accommodation but to me, not worth the stressful check in and terrible communication.
宿泊されたお客様
2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2019年7月15日
Lai Yee Vyane
Lai Yee Vyane、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年7月12日
Nice wee apartment
Close to the centre, close to John Radcliffe Hospital, parking, clean, comfy.
Steven
Steven、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2019年6月23日
Zero communication is the name of this game. There was no response regarding how to check in after several attempts. Expedia has to be contacted. After arrival on the property, housekeeping let us in but had no answers as to information about where to park, what room I was in, check out procedures, etc. the room I was led to was not what I reserved (a one bedroom apartment). I was led to a studio and told all the rooms are like that. The site manager (owner?) was put on the phone and was less than pleasant or accommodating about the reservation. The room was cleanly enough, but just a sour taste was left in my mouth. It was pretty obvious that we were just part of the paycheck.
宿泊されたお客様
2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年5月31日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2019年5月7日
Smelly room meant little sleep!
Room was spacious & comfortable, but had a very strong oudor of stale cigarettes or something like that, which made it quite unpleasant. So, did not sleep very well. Would not use again!
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年2月18日
We stayed in a lower ground floor room 8, and you could smell a sewage smell in the bathroom. The bathroom was absolutely tiny and the bed was extremely uncomfortable with no cushioning at all. The tv didn’t work either, so quite disappointed.
宿泊されたお客様
1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年12月18日
Stained carpets and no cleaning except from making the bed. You need a code to open the key box outside the main door (telephone numbers to owner are given where the key boxes are). It is no reception at the place.
Otherwise, all you need for week or so.
Monica
Monica、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2018年11月16日
Duplicate charges and no refund
Hotels.com were paid in full at the time of booking on 11th September. Noa residence also took an additional payment of £109.25 some ten days later which appears on the credit card as 'Noa residence' – not like it can be confused with any other charges. When questioned by hotels.com they have denied this charge. We phoned them directly but they were unable to offer any explanation – or refund. I also emailed Noa residence and provided proof of the transactions, but they did not reply. A dispute has been opened via the credit card provider in order to try to get the money back. Customer service zero.
宿泊されたお客様
3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年9月28日
Clean and tidy room
It is good to have an open kitchen in the room for preparing simple meals. The environment is quiet and comfortable.
Polly
Polly、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2018年9月21日
Good, convenient, affordable place to stay.
Great place to stay for the money. The apartment was well equipped for cooking. The location was good could walk into town or take the bus, the stop was two doors down. Shopping was around the corner and a few blocks away. Altogether a good experience, would definitely stay here next time we're in Oxford. Staff was friendly and helpful.
Susan
Susan、4 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2018年9月3日
Misleading pictures
The ‘studio’ was well equipped but very cramped - nothing like the pictures on the website. Although it was clean there was a stale smell when I arrived. I sent a message in advance about parking but got no response. I then got a text message during the day I was in Oxford asking for my registration number with no explanation.
janet
janet、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年7月8日
Full amenities apartments close to Oxford centre
The apartment was tidy and clean with microwave, fridge, oven and TV. Shower worked great and the location is so handy, especially for the university side of town. Only downside is it is not made clear that you have to check in/out at another B&B which is about 15 minutes walk away.
Tibs
Tibs、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2018年7月2日
宿泊されたお客様
2 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年6月30日
nettes Staedtchen, Geschaeftchen, Cafes....
location war perfekt fuer uns, da sie genau an der Bushaltestelle war, die wir stadt ein und stadtauswaerts benutzen wollten.......leider war die haltestelle wegen einer langwierig ausssehenden Strassen Baustelle verlegt.........
Maria
Maria、5 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年5月21日
Ideal for a comfortable, convenient and practical stay. We have written to the manager to advise that the oven was completely non-functioning. Electric hob, microwave and all other facilities were fine.
宿泊されたお客様
2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年5月10日
Nice well equipped apartment
Very easy and nice stay at Noa apartments. I was text the code for the door so just let myself in without having to bother with any reception faff. The room was very light and spacious and had really good kitchen facilities to make myself at home.
宿泊されたお客様
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2018年5月7日
Pleasant stay
Comfortable spacious room with all amenities. Owners were very helpful and responsive. A little out of the city centre but an easy bus ride or c.25min walk in.