2/10 (不満)
2025 年 7 月 13 日
I paid for the night and didn’t even stay.
This was the worst experience I’ve ever had. I had booked a large room with a sea view. I was offered a tiny room without a view. Other rooms were offered but none with sea view. I decided to stay elsewhere. Manager confirmed in writing that a refund would be processed but despite chasing Hotels.com and the hotel chain again it never happened. The reception staff were rude and close to useless. Other customers were complaining about promised parking not being available, so not just my opinion I’m sure, but at least they had a room!
I cannot say anything positive about this experience and would advise others to think carefully before staying here.
David
David、1 泊旅行
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