2/10
I arrived on time for my check-in, but to my surprise, I was treated very poorly by the front desk staff. While trying to resolve the issue through the Hotels.com chat, I discovered that my reservation had been mistakenly cancelled—without any prior notice or communication from the property.
I was left with no assistance from the hotel, and shortly after leaving, I was involved in a car accident. Thankfully, Hotels.com provided excellent support throughout the situation.
My advice: do not book this place. The lack of professionalism and responsibility from the hotel staff made an already stressful situation much worse
Walter
2 泊の家族旅行