エレメント オマハ ミッドタウン クロッシング (オマハ)

Nice place to stay.

Great service! Great room!

This hotel was convenient to get to the Medical center. There are good restaurants in the vicinity. The noise level is crazy, the windows for our 7th floor room were on Dodge St and the road noise made sleeping difficult. We had prepaid for our stay and almost daily the cleaning staff would ask what time we were checking out. Then we were called down to the ftont desk because they couldn't find that we had paid for the whole week. It took 30 minutes before they agreed we had paid. We also kept getting charged $50 a day for incidentals that is a one time charge. They turned off our keys so we had to get new ones. Our room was skipped twice for cleaning and it took three calls to get it taken care of.

This is the third Element we have stayed at in the past year, and it lives up to the standard we have come to expect from a hotel in the $150 range. The service is excellent, the rooms are clean and spacious, the linens and beds are soft and comfortable, and most of the amenities are top-notch. Whereas the rest of the Element experience is above par, the breakfast is awful. Three different Element hotels (Des Moines, Moline, and Omaha) and the breakfast has been just plain terrible at all three. The coffee is passable, it’s hard to mess up toast and English muffins, and the yogurt (Chobani) is ok, but if it’s prepared or thawed out, precooked frittatas or muffins, take a hard pass. Thankfully there is a decent kitchen in each room and a loaf of bread, jam, a dozen eggs, and some better yogurt (at a lower price point) are much better prepared in room. The more egregious issue is being double-billed for our stay. We prepaid through Hotels.com two months in advance, yet when I woke up in the morning we were checking out I found another $500 had been charged to my bank. The desk clerk claimed it was a billing error on the part of a new trainee and that it would be fixed as soon as possible, but it could take 10 business days or more to be credited back to our account. The only words we needed to hear and did not were “We are sorry, we will fix it immediately.” I am hesitant to recommend or give them another chance.

As soon as I put my bags in the room I went to my daughter's house. When I got back I wanted to take a shower before bed. I was shocked. The shower was filthy. Hair on everything and other things that made it obvious that it had not been cleaned. I cleaned it as well as I could with what was on hand. It made me wonder what else was neglected. Did they change the sheets? Or just make the bed. Very disappointing. ko