After being so exited about my room,got to hotel just to know that the room was not available. I didn't get any call or email indicated this so I can make the arrangements.Had to book with another hotel and still in process for a refund cause they don't answer any calls. They had penalty of time to let me know do that the checking was at 2pm and I arrive almost at 8pm
Sonia
Sonia、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 15 日
Good service
Sarath
Sarath、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 4 日
Herşey için çok teşekkürler tek kelime harikaydı hersey
Berkay
Berkay、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 3 日
Sandra
Sandra、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 30 日
The staff were a total knockout!! They were incredibly accommodating and super lovely.
The rooms are dated but decent enough to stay.
Due to dated nature, the room didn’t feel as clean as I’d like it.
Honestly though, the staff made up for it for me. Excellent!!!
Carissa
Carissa、7 泊の友人との旅行
Wotif を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 26 日
This is not the hotel it's more like motel/hostel.
The location is nice but lot of construction right in front of place and super noisy on street facing. it's not the hotel it looks like Motel. Not worth the price. They run on law staff for Breakfast in the morning. The standard room and bathroom are too small and crowded.
Paras
Paras、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 22 日
Fernanda
Fernanda、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 18 日
The employees were absolutely phenomenal. From recalling previous orders to ensuring that you receive everything that you need. Alex, Tony, Omar, you made our stay wonderful. You can hear traffic at night but that will be the case anywhere that you stay. I slept fine but my wife needed ear plugs. No big deal. Thanks again!
Shea
Shea、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 2 月 12 日
non abbiamo avuto le camere che avevamo scelto, mi serviva il frigo per mettere i miei farmaci ma non funzionava, il bagno non aveva la corretta manutenzione, usciva cattivo odore dai sifoni, le finestre rimanevano aperte perchè le maniglie non funzionavano. bisognerebbe attenzionare di più la manutenzione e la pulizia. la colazione è stata abbondante ed ottima , anche il personale del ristorante è stato disponibile e cordiale.
Antonino
Antonino、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 8 日
Scappate
Scappate da questo hotel. Pessimo in tutto, cercano di fregarti soldi in tutti i modi. Si salva solo il ragazzo alla reception biondino della sera, l’unico onesto più competente. Colazione di bassa qualità, pranzo pessimo, 15 euro per 50 grammi di petto di pollo e 30 grammi di riso.
Caterina
Caterina、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 23 日
Wir waren zwei einhalb Wochen in Ägypten unterwegs und auf dieses Hotel haben wir uns am meisten gefreut.
Allerdings wurden wir schnell nach der Ankunft auf den Boden der Tatsachen geholt.
Wir wurden hier nur belogen und verarscht.
Erst in ein anderen Hotel geschickt, dann ständig hingehalten. Letztendlich statt der Luxury Suite ein Standard Doppelzimmer erhalten ( ohne Entschädigung).
Das Hotel ist eine Schande für Ägypten.
Said und seine Mitarbeiter sind keine guten Menschen.
Tobias
Tobias、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 21 日
Enjoyed a good breakfast every morning with good cappucino & that view of the Pyramids was a terrific way to start my day.
You can also take in that view whilst having dinner a snack or milkshake & never be alone thanks to the AMAZING staff throughout this hotel.
Ismail who was so kind & outgoing & even went to the trouble to buy me stuff for my ankle after i hurt it.
Ali was kind also & couldn't do enough to assist if needed.
Mahmoud was truly great too.
Rana Nada Shaad Mina were all so great at what they do & they are happy to do it.
The man who checked me in was really helpful & friendly.
All the staff went above & beyond.
Tours trips taxis can all be arranged.
There is an ATM machine close by & small supermarket plus gift shop & a few other eateries.
I hope to be back.
Jacqueline
Jacqueline、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 17 日
Samit
Samit、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 12 日
Le personnel est super sympathique et une belle vu sur les pyramides, mais très mal isolé on entend énormément de bruit le fermoir de la fenêtres est cassé une mauvaise odeur sors des toilettes l'état de la chambre n'était pas correct l'eau chaude parfois le soir il y en avait pas!
Jamila
Jamila、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 7 日
Gaia Pyramids Hotel was an absolute mess. The night of arrival our room was not even ready and they made us stay in another building without the amenties we paid for. The second and third night were okay and the fourth day they made us move to a hotel via a taxi because there was an electrical problem in the building with also not the amneities we paid for. They declined to refund no matter how much we complained. This company shouldnt be hosting rooms for guest.
Ugur
Ugur、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 4 日
Don't be fooled by the pictures - they're scammers
We had booked 1 night for New Year's Eve in the suite with a jacuzzi and a terasse overlooking the pyramids, several months in advance. I've read some bad reviews from previous guests saying they did not get the room they booked so I even whatsapped them 1 month before arrival to confirm our booking and that the pictures online of the room is what we will get. They said yes. Upon arrival and checkin they told us to wait a little without further explanation. When we asked why it took so long they said that the room we had booked was not available, but that they had a "room with similar standard and good view a couple minutes away from here", we said no we wanted our room, but they refused and kept saying they had electricity problems so that's why our room was not available. I asked to see the room with electricity problems but they couldn't show me, I think they doublebook as a strategy. With no choice, we took a look at the room they wanted to give us instead. It took 20 minutes to drive to their sister hotel and the room was awful, the view was also not good and it was really noisy outside. It was dirty and not at all the same standards. I contacted hotels.com to transfer me and in the process they refused to pick up the phone from hotels.com that tried to settle the case with them. Thankfully we managed to transfer to another hotel through hotels.com but I would not ever risk bookig there again. Trust the negative reviews, it's not worth it to risk ruin your holiday!
Caroline
Caroline、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 11 月 26 日
Worst hotel experience of my life. Our flight was scheduled to arrive early in the morning (5am), so we booked and paid for an extra night (the day before arrival) so that we could check in right away and get some rest after a long trip. Even though I did inform the hotel our arrival date and time when booking, they told us there is no room available for us because we didn’t show up for the first night. We were very upset but waited patiently for 3 hours until they were able to get our room ready. They gave us various excuses but we were so tired and just wanted to check in. While waiting in the lobby, I witnessed at least 4 guests complaining about room flooding, shuttle bus didn’t show up etc. The room they gave us was completely different than my reservation. I booked Deluxe Quadruple Room with Mountain View but what I got was a small window with another building right next to it and two single beds. I don’t usually complain when I travel but I was beyond disappointed so went to talk to the receptionist. They told me single bed is called queen in Egypt and the pictures shown in Expedia (two queen beds with balcony with Pyramids view) for the room are a system error. This hotel is a complete scan. Please do not waste your money on this hotel. The receptionists act friendly but they do not care about guest at all.
Mizuho
Mizuho、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 11 月 25 日
Alles okay, außer zu laut war Nacht könnten wir nicht schlafen, von Autogeräusche und von hupen?
metin
metin、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 11 月 17 日
Disappointing / overbooked
We arrived at 4pm afternoon. At the reception they told us they were overbooked and didnt have space for us, tough i had booked this hotel more than 2 months ago (advanced paid too) - so they brought us to a different hotel which was a downgrade. The staff there did make an effort and the breakfast was nice but all together it was not the experience we hoped for. We ended up with three single beds tough i had booked a double bed.
They blamed hotels.com/ expedia for their booking system tough i do think its poor behavoir from the hotel owner
Franziska
Franziska、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 11 月 15 日
My vacation/anniversary at The Gaia hotel was a complete disaster!!! Before we left the states to go to the Gaia, I read the reviews like we all do and saw some people talk about how they were being sent to other hotels upon arriving to Egypt to go to the Gaia. I called the Gaia to voice our concerns about this and they assured us that this was an isolated incident and we had nothing to worry about and our reservations for the Jr. suite is good.
When we arrived to Egypt, the hotel sent a driver to pick us up from the airport. The driver then proceeds to take us to another hotel called the Shadow Inn. This is at 1am and on our anniversary. We were angry and hurt.
We complained to the front desk at the Shadow hotel and called and complained to the Gaia. We explained that this is wrong and that we’re Americans trying to enjoy their country. Their response was the suite that we reserved at the Gaia had water damage and electrical problems. This was a lie and made matters worst. They offered to let us stay at this hotel. What choice did we have??? We stayed there for 2 nights. On the 3rd night, they called and said our room was ready. At this point, what did it matter?? We only had one more night in Egypt. We decided to go to the Gaia.
The Customer service manager decided to speak to us. She admitted that the truth was that they overbooked and blamed Expedia for the mixup. That sounded like another lie.
Take caution when booking at the Gaia.
Shawnice
Shawnice、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 11 月 15 日
Abdurrahim
Abdurrahim、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 11 月 12 日
Chantal
Chantal、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 11 月 12 日
Murat
Murat、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 11 月 10 日
Siamo arrivati alle 2 del mattino in struttura, li avevo avvisati più volte che sarei arrivata tardi. All'arrivo ci chiedono documenti e prenotazione. Ci fanno sedere offrendoci da bere e dicendoci che la nostra suite (PAGATA IN ANTICIPO) non era disponibile.
Ci ha proposto un altro hotel con la stessa vista a 5 minuti di distanza. Data l'ora, ormai le 3 del mattino siamo andati. Un hotel fatiscente, stanza piccola, vista piramidi si ma non del valore di quello per cui ho pagato. Il giorno dopo ho protestato anche grazie alla guida locale, nulla da fare. Ci hanno dato solo una stanza più grande ma ripeto, non valeva i quasi 400 euro spesi per 3 notti nell'altra struttura.
La sconsiglio solo per questo, a noi è andata male perchè avevamo giá pagato. Sconsiglio pagamenti anticipati perchè tendono ad imbrogliare! Expedia mi ha risarcito di una piccola parte, meglio di niente.