I requested 2 extra beds through the message line. The hotel said the room has a sofa bed so, need one extra bed. So, I requested 1 extra bed and 1 sofa bed. But when I checked in , they didn't prepare for them. We had to wait. when we entered the room, only one extra bed appeared. I talked to a manager who was friendly.He said he sends a staff to prepare a extra bed right a way. But No body came a whole night. We were so disappointed at all.