The bathroom was not completely clean upon arrival. There was black men’s hair both in the sink, on the sink, and on the base of the toilet. There was also paper under the dust ruffle of the bed nearest the window which had not been vacuumed. The air flow was intense and the room was either too hot or too cold. There was no happy medium. Lastly, there was an oppressive smell of marijuana on the fourth floor as soon as we exited the elevator that also permeated our room, which was not appreciated with 3 small children.
John
1 泊の家族旅行
6/10
BEWARE -- I was DOUBLE CHARGED for the security deposit and neither Hotels.com nor Country Inn & Suites would do anything about it. I was told I have to wait 5-7 business days to get my money back. This is totally unacceptable that I have to wait so long for their error and pretty sketchy behavior from Country Inn & Suites. I will be in the area frequently over the next 4 years and I will NOT BE BACK
Lisa
1 泊旅行
6/10
1st handicapped room we tried smelled like smoke. 2nd handicapped room was better. Enough room for wheelchair and good layout of the bathroom.
Laurie
1 泊旅行
2/10
Carpet and furniture stained. Sheets stained. Water leaking in the lobby. Staff seem oblivious to conditions
Nigel
1 泊の家族旅行
8/10
Robert
1 泊旅行
8/10
Goodness nice. Disappointed the jacuzzi was broken. Lots of leaking in ceiling and halls.
Very good breakfast!!
Louise
1 泊の家族旅行
10/10
Charles
1 泊旅行
8/10
Did not have
Eric
3 泊旅行
8/10
The desk clerk, Venus was very gracious and helpful. She greeted us every time we entered or exited the lobby.
She's a great asset to your hotel.
Virginia
1 泊旅行
8/10
It was fine
Amanda
1 泊旅行
8/10
Hotel was nice.. rooms were spacious.. comfy beds & pillows.. breakfast & complimentary cookies were good.. Only disappointment was the Hot tub that was 'Down for Maintenance '.. My main reason for choosing this hotel.. indoor pool was open though.. Over all a pretty good experience... considering ...
Kimberly
2 泊旅行
6/10
No hot water, complained at desk and was told it was getting sorted but woke up in the morning and still had to shower with cold water.
Janis
1 泊旅行
8/10
Paola
1 泊旅行
8/10
Staff were super friendly! Hot chocolate chip cookies welcome you at check in. Clean lobby & exterior. Rooms are decent, cold fridge & microwave. Bed was comfortable. Breakfast bar in the morning was fresh and enjoyable. Only icks were the housekeeping left a dirty cleaning rag in the bathroom at our first arrival, the hot tub (which is why I chose the hotel) was out of service & we could only get luke warm temp showers in room 203. We really enjoyed the Historic District of Fredericksburg and also Chatham Manor. Nice town.
Laura
2 泊の家族旅行
10/10
Ariel
2 泊の出張
6/10
Dirty tub, no hot water, pillows the size and hardness of a chicklet.
John
1 泊旅行
10/10
Jeannine
1 泊旅行
8/10
Lewis
1 泊旅行
4/10
A very outdated hotel with carpet that was old(smelly) and dirty
Ice machines were not functional
Internet was not working during our stay
Not an eco-friendly hotel as nothing was recycled (still use styrofoam which is not good for the environment
Staff was friendly!