I experienced such poor service & an unsatisfactory stay this past weekend.To begin we had to wait 45 minutes to check in because ROOMS were not ready.The room was no cleaned well,crumbs and skittles on the floors.Once we got settled we realized we had NO PHONE. We let the front desk know and they informed us there was NOTHING for them to do even though that’s a safety issue,they offered Hilton Points. WHY would sell that room to anyone? The room itself was old and outdated.There was 1 hook in the bathroom for a Suite that sleeps 4,why? The attempt to make it updated is a door to the bathroom that doesn’t block out light or sound that slides like a Barn Door. 2 roaches made an appearance in the kitchen & bathroom.The water pressure in the bathroom sink was a trickle. I didn’t have a phone to complain and my room was already paid for so at this point, we were STUCK. Front desk did not give myself and other patrons a decent or honest reason as to WHY a 45 minute wait was necessary. She was polite but very dismissive.Things happen, short staff happens but give us the courtesy and respect to be HONEST! This particular establishment dropped the ball numerous ways.We stayed 2 nights and to add insult the injury during Sunday check out they had a Plastic juice container with a hand written not saying “Room Keys”. I was in awe of the unprofessionalism.This was beyond disappointing and pray I’ll never have this experience at ANY establishment.
Sandra
Sandra、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 8 日
Pretty Good Hotel
Better than expected for such a reasonable price. Room was a little grubby but nothing too bad. The staff was friendly and helpful. Parking is free if you can find a spot on the street, $25 a night in the lot across the street. Bed was comfy and breakfast was pretty good.
vicki
vicki、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 8 月 7 日
AC
Siobhan
Siobhan、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 29 日
Michelle
Michelle、1 泊の家族旅行
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4/10 (まあまあ)
2025 年 7 月 23 日
I booked the reservation there because they had a pool. The pool water was dirty there was no chlorine to kill the bacteria. The room was very nice that they definitely need to do better about the pool.
Marsha
Marsha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 18 日
Christian
Christian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 18 日
Great Stay!
Our stay here was great. It was super hot outside and I was a little nervous because in the hallways the air conditioning seemed like it wasn’t working well but our room was very cool and comfortable. This location worked for us because we were seeing a show at the Mann but be aware, it’s not close to Center City at all. If you have a car, the parking lot is safe and secure and just a very short walk to the hotel if you don’t wish to Valet. I only had coffee but breakfast was included and seemed to have a variety of typical items. Planning to come again next month for another show!
Kristin
Kristin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 30 日
Ann
Ann、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 24 日
Very good and comfortable.
Thank you.
Huyen
Huyen、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 23 日
Great place to stay! Very friendly staff
Mike
Mike、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 23 日
A few things were not great. Upon booking I requested a first floor room because we travel with 16ft poles since my son is a pole vaulter. I called that morning and talked with a customer service rep who contacted the hotel and while they could 100% guarantee it they would try. Upon arrival they didn’t even have first floor room.
Secondly the pull out bed had no linen and when we opened it up there were old food particles and other particles of something gross.
We had to ask multiple times for any towels for the room. They also charged my card twice! For paying nearly $500 for one night I don’t feel like I was asking too much.
Also the water pressure was very low.
The one highlight was the valet service for the Hilton next door(I accidentally tried to check in there) was amazing. They let me keep my car with them even though we were staying at the lower end Hilton. And the next morning they remembered what building we were at and brought up our car within 5 minutes!
Sara
Sara、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 20 日
The staff was very riendly an helpful. Will definitely return.
Silvia
Silvia、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 19 日
Missed the Mark
Staff was courteous. Great location. Restaurants nearby. We were disappointed with breakfast. Food that should have been hot was cold. Food that should have been cold was warm. Fruit was not fresh. Food was not replenished as often as it should have been. Maintenance should have taken place, in our room, prior to our arrival. The toilet tissue holder was loose, the commode was not stable. The sleeper sofa in the room smelled like urine. Parking was too far away from the hotel and there was a cost to park. We were lucky enough to find an opening to park on the street. It was quite a distance to walk to the hotel. This stay missed the mark for us. Management maintenance, and housekeeping can do better than what is being offered. It's a great location, and a great hotel. It just needs a lot of TLC.
Valerie
Valerie、2 泊旅行
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2/10 (不満)
2025 年 6 月 17 日
Overbooked our hotel. Slept in car
Pat
Pat、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 14 日
The room wasn’t very clean. There was caked dust everywhere, and mold and mildew in the shower area. Toilet bowl was cracked. Lighting throughout was sub par