ポイント ホテル バルバロス (イスタンブール)

Staff are very friendly, helpful n polite. They are always carry a smiling face to greet the guests. One of the staff Mr Taygun is very professional n provide the best service before I asked. I enjoy a pleasant stay in this hotel.

Good location

Had the worst experience ever. Stayed at this hotel for 6 days, first 2 days were pleasant, room was very clean (cleaned by ‘Selda’ as what I read on the card placed in our hotel room). The following 4 days were absolutely appalling. Room was not cleaned properly, especially the bathroom. Was not provided enough toilet tissue, slippers, towels, bed sheets were not changed, the cups were not replaced or cleaned after being used which is absolutely disgusting. To top it off, our last day was a nightmare. I am so disappointed! The bell boy ‘Adem’ at Point hotel took our bags and we trusted him to load our luggage in the taxi and he left a bag behind. We had to turn back from the airport to pick up our bag. He had the cheek to blame US for this when he clearly did not do his job properly. Very unprofessional and rude. Do not trust the staff at the hotel with your bags. The staff at reception were not helpful either. Will not be returning and had a very unpleasant experience in such a beautiful city. What a shame. The only good thing is the location. Other than that, this is definitely not a 5 star hotel.

Overall good

Week's break to a birthday, staff were polite but no conversation. The pool area is very dark with ever changing coloured lights. Not good and the hot tub was empty. No mention about having to wear a hat when swimming.