This hotel is a scam carrying the Hyatt brand name. The lift lobby is stingy with heavy smell of urine, the room doesn’t even have enough space to pop open both of our suitcase given its rate. Housekeeping comes in irregular and unexpected hour - they can knock our door one day at 11:00 am , then the other day HAS NOT finish housekeeping at 4PM - after so much heat outside and we’d try to get back to the room to take a break. When we sat in the lobby waiting for housekeeping by to be done, one of the staff was giving us a disgusted look as if we were some random intruders - and only greeted us until we pull our room key card out. Other than the above, they don’t clean the laundry machines - there were tissue, someone’s hair, candy paper and layer of filth left in the machine and I only found out after finish washing my clothes - very gross !!! The mattress were the MOST TERRIBLE - It is soft, and the softness is uneven. I got lower back pain from the first 3 days of sleep and wasn’t able to forward fold because of the back pain. I got even more tired after sleeping on that bed which was absolutely a nightmare. Also, just a side note, the room key looks fancy but it does not work every time when you tap for lift / room access. I can’t believe this hotel is charging me almost $3000 HKD a night with such terrible experience! This will be the first time and the last time I stay with Hyatt House! I ll never come back again!