No hot water after 12pm, very weak water pressure. We had to boil hot water to shower but the tub won’t even hold the water in. They locked the gate after 1AM. There is NO GYM. Definitely not a 5-star hotel. Advertised Double bed doesn’t exist, they are 2 twins put together. We had to pay extra $330 to upgrade for an actual King sized bed.
Zihan
Zihan、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月8日
Christina
Christina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月6日
Bad experience
We didn’t stay. The hotel was dirty, old and small. It’s scam for 5 stars, it worth for 2 stars only.
And hotel.com , Expedia should remove them from black list otherwise I don’t trust Hotel.com and Expedia anymore
They paid people to give them 5 stars reviews 😡😡😡😡
Hoa
Hoa、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月6日
Please delete Victor Metropolis out of your website. Don’t make other people loose the money and walk out very MAD 😡
This hotel shouldn’t list 5 stars, it worth only 2 stars. The MANAGER MAKES workers convinced the customers give them 5 stars and they must have paid for good reviews.
NO WAY it’s 5 stars. Please read all bad reviews and this hotel . VERY VERY BAD
Hoa
Hoa、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月29日
adrian
adrian、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月27日
Stay Away! Scam Alert!
Property is a big scam. They claim to be 5 star hotel on Hotels.com but there is nothing 5-star about this hotel. They are extremely overpriced for the condition and quality of the hotel. The rooms are dated and poorly kept. It was dirty and cramped. The staff is dishonest and stole my wedding ring out of the room. When I asked them about it they blamed me for losing it.
Hung
Hung、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月24日
Udemærket hotel
Fint ophold. Stor altan
Mathias
Mathias、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月15日
Worst 5-star ever!
Probably the worst 5-star hotel I have ever stayed.
The pictures doesn’t match the actual room and hotel. Super bad isolation so you could hear people talking next door. Bad variety at breakfast.
This hotel should advertise as a 3-star hotel.
Marcus
Marcus、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月15日
Put in a room with very strong paint fumes.Complained moved to another room.Things nissing.2 out of 3 breakfasts terrible with no clean plates cutlery fruit coffee water .This occured ad large groups had been at breakfast prior to us.Asked for pan cakes refused to make them then agreed but took 20 mins to arrive.
Andrea
Andrea、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月15日
baeksub
baeksub、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月13日
Worst 5 star hotel ever
Probably the worst 5 star hotel experience.
Very bad service from management.
I booked the hotel for two nights with 2nights apart because of travel. Noticed after 1 minute when done the payment that I booked with 1 night apart.
I contacted Hotels.com and told that I want to change the date because of my mistake. They said it’s No refund, which is fine. I just want to change the date. There where rooms available for that night with same rate and still the hotel didn’t want to change the date for me.
I contacted the hotel to ask about transfer to Sapa.
No response, I send a reminder, No response.
The walls in the room are super thin. I heard people talking in the next room like they where in my room.
The breakfast was really poor for a 5 star.
This hotel would be a Maximum 3 Star in Europe.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月7日
Started off poorly as the car did not arrive to pick me up at the airport as agreed. On arrival at the hotel they seemed to have no idea I was arriving. Construction underway on the 4th floor was a surprise. No wifi in the room made for a difficult start. Breakfast was good though. And the room itself was as expected.