Staying here was wonderful. The staff was accommodating to our delayed flight. Breakfast was great. The hot springs were great. We will be back!
Riann
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年5月2日
Reception was welcoming and friendly. I was allowed to borrow an umbrella walking in the rain while visiting a nearby hot springs. Breakfast was good, even though I missed one day due to leaving too early for a tour. My room was clean, but a bit worn and needs updating. I was unaware that I would be placed in a room (#3) next to an unoccupied one going through construction because the work went on until nearly 8 pm on the first evening I stayed. It was unpleasant, especially trying to rest after a long day out on tour. The shower did not have hot water at all, so both nights, I took cold showers. For this reason alone, I may not stay at this property again. If they update their rooms in the near future, I will
reconsider. I also requested that my room not be serviced until after check out, but noticed housekeeping entered, anyway. The room rates were reasonable, and the wildlife around property as well as the view of Arenal Volcano were wonderful. Those were the highlights of my stay as well as the friendliness of staff. I would have given a much lower rating on this property had I been completely unsatisfied.
Cindy
Cindy、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月16日
Perfecto!
Todo excelente, aocgedor y comida deliciosa.
Gabriel
Gabriel、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年3月21日
The staff was very friendly and the food was good. The hot springs and pool area were nice. The hotel rooms were very dated and our door frame was broke.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月10日
Smaller budget friendly resort with hot springs
Very nice staff. Small grounds with great views of Volcano. Boutique size place, maybe only 10 rooms and nice but small pool deck and 4 hot springs. Great breakfast, very convenient in and out location with a car. Not a fancy big resort place but was absolutely fine and budget friendly, would recommend no problem. Other "grand" volcano hot spring resorts were actually sold out so I picked this one and was very happy, and was lower cost overall with a great breakfast and very friendly staff. No restaurant for evening meals FYI. Not that kind of resort place. I liked the larger hot spring by the bar with music playing and in the sun with a view of the volcano, I spent an afternoon hanging out there in the spring and talking to people, looking at the volcano and getting drinks from the bar.
Philip
Philip、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年2月8日
I appreciated the owner's willingness to give a refund, they are very kind. The property is pretty dingy for this pricepoint. I had to sweep and clean when we arrived. There wasn't hardly any items needed to be able to cook in the kitchen.
Michelle
Michelle、2 泊旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2024年1月23日
Luis
Luis、2 泊旅行
Orbitz を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年1月22日
Priscilla
Priscilla、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年1月16日
Jeremy
Jeremy、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年12月29日
Great service!
David
David、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年12月28日
No hot water, no WIFI in the rooms, rude staff and they messed up our activity bookings. Every day breakfast was almost the same with long waiting despite telling them in advance of activity pickup times.
Staff is only there between 7am and 9 pm and the room and the hotel has no lockers. The pools close by 9 pm also.
Rooms were not sound proof, could hear everything from next room and repairs on the property started early in the morning with contractors talking loudly the whole time.
Divya
Divya、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年12月22日
This property is not worth the money. It is as same as any motel service. No proper check in, no chafer service, rooms are dirty, breakfast served late, not a good breakfast.
Overall, I would not pay hefty amount that they are charging for, it is worthless.
Prathibha
Prathibha、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年12月12日
Todo pésimo. La app indica el check in a las 10am y me dieron la habitación a las 3:00pm ( publicidad engañosa), las camas no tenían cobija, el día de hoy 2ue estaba hospedada las piscinas con agua termal estaban vacías. El desayuno una muy mala puntuación, y el trato no fue del todo gentil.
Karol
Karol、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月26日
Muy bien
Instalaciones buenas, staff amable, solo como sugerencia, diría que ofrezcan más ropa de cama al ingresar, pues solo las sábanas podrían no ser suficientes a pesar del clima cálido, de lo demás, excelente!
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2023年10月15日
the worse hotel ever stay away
we booked the hotel for four days and left after the first night...this is the picture of false advertising ..the room is very dirty and old...the shower head it was electric with tapes all around shutting water all over ..the sheets was smelling very bad ...no internet whatsoever . the breakfast was a joke...they should be ashamed of calling that a hotel...you should look elsewhere ...terrible experience....