When checked out we had disagreement on how invoices could be handled. The lady at the front desk immediately went aggressive, raising voice, calling us ‘very rude’, saying ‘I know the type of people like you’, ‘don’t come back’, etc. Later on when we discussed with the supervisor about the situation, instead of apologizing, she re-iterated her comments and defended herself being right, in spite of two colleagues felt apologetic.
Was a real pity to have an aggressive employee at the front desk as the hotel itself is nice - good size of room, sauna, and breakfast.