Excellent customer service. Historical Hotel centrally located within walking distance to many main NY attractions and restaurants. Family/ child friendly. Parking available nearby. Eould highly recommend.
Helen
Helen、1 泊の家族旅行
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8/10 (とても良い)
2024年12月23日
Good, more affordable option in NYC. With that comes things like no fancy amenities, a small but functional cafe downstairs for breakfast, and no free water. Its that kind of vibe. The room itself was modern enough but the bathroom was pretty old. Not super close to major subways (about a 15 min walk from most) so would just take that into account. Bed was comfy and the area was relatively quiet tho
Sophia
Sophia、2 泊の出張
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6/10 (良い)
2024年12月22日
Rough Start but Nice Room, Eventually
We got off to a rough start: The desk clerk made us wait at reception for 20 minutes without explanation or apology, finally mumbling about computer issues when I asked what the delay was about. (We were the only people there.) Then she sent us to a regular room when we'd booked a suite. Only when we returned downstairs and waited ten more minutes did we get the right category of room, still without a word of apology. After that, everything went fine. Although on a low floor looking into a car dealership, the room was quite clean, ample and lovely.
Kevin
Kevin、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月21日
Christmas trip to New York
They upgraded us to penthouse and amazing views!
Carita
Carita、1 泊旅行
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8/10 (とても良い)
2024年12月21日
Amazing view of City
Stayed on the 17th floor overlooking the city amazing view. The room has floor to ceiling windows. Picked this hotel due to the proximity of the cruise port. Will definitely stay here again.
COTY
COTY、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月20日
Elizabeth
Elizabeth、2 泊旅行
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4/10 (まあまあ)
2024年12月19日
Terrible place.
The room was just ok. The elevators were not working properly so I took the stairs and ended up stuck in the basement. When I finally made it out, the desk man said I should have called from my room so the bellman could have come and escorted me down. What??? Our water bottles in the mini fridge had been opened and refilled as the seal was already cracked. Unacceptable!
sandra
sandra、2 泊の家族旅行
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8/10 (とても良い)
2024年12月18日
Bathroom
The bathroom had a mold smell.
Cynthia
Cynthia、3 泊の家族旅行
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4/10 (まあまあ)
2024年12月18日
Not good
No heat in room, moved to another room, no heat. Windows are awful, cold, street noise on 6th floor was unreal. Elevators were unreliable. Halls so dark it was difficult to read room numbers. Cannot recommend this place.
宿泊されたお客様
3 泊旅行
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4/10 (まあまあ)
2024年12月18日
Nice property- terribly managed
This was one of the worst hotel experiences I have had (and I freckled for a living for 10 years). The hotel itself is nice, but it has so many issues and so poorly run. Upon check in, my husband and I were put into an occupied room… twice. The front desk manager was apologetic and told us he would comp our room the first night. He did not. The elevator was broken and all night long, every 4 minutes it would ding, open and close with no one getting on or off it. It would just randomly stop on our floor - needless to say, we did not sleep well. The night manager refused to honor the room comp promised by the day manager upon our check out. The phones at the hotel are not working (and they were not working over the 3 days we stayed there) so I still cannot get a hold of anyone in the hotel line. I sent an email to the hotel manager… still no response. Worst customer experience I have ever received at a hotel. I do not recommend this property.
Melissa
Melissa、3 泊旅行
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2/10 (不満)
2024年12月17日
HORRIBLE!!!! Bed bugs, toliet not working, elevators not working and stopping at every floor with or without anyone being there. The carpets were filthly with stains. The showers had gunk all over the floor and hair on the wall. The best part of the hotel was leaving it!!!!
Stacey
Stacey、3 泊の家族旅行
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8/10 (とても良い)
2024年12月16日
Location, building, and staff are great. Nice, quiet hotel in an area away from the hustle & bustle of downtown. I would certainly stay again.
Lisa
Lisa、3 泊旅行
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10/10 (最高に素晴らしい)
2024年12月16日
Nick
Nick、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月13日
Beautiful views and accomodating crew
Room was amazing. A fewcdefects here and there but no more than most in the city. It just chsnged management from when i booked until i checked in.
But the staff was wonderfully accomodating and apologetic.
Even after i checked out. I had returned to claim my bags and had left a jacket in my room. The manager checked personally.
Really great.
Was a little disappointed about no breakfast when it was part of my stay package. But there are plenty of close by places to eat.
View from my room.was spectacular. Definitely would book a suite again.
Amanda
Amanda、1 泊旅行
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6/10 (良い)
2024年12月10日
Great Location but Hotel Was Alright
Great location but Hotel was alright. Nothing to brag about. Definelty could use an update. Rooms were okay and could be cleaner. Carpet had stains and just felt dirty to walk on. For the type of hotel it is, one would think simple items like toothpaste and room slippers would be included. If I was to return to New York I would probably stay at a different hotel.