First, the positives. Great location, very clean and well appointed with L'Occitaine toiletries and coffee, etc. Very comfortable bed and room and we had a nice balcony overlooking the pool. The negatives: They have no USB ports in the room to charge your phone, I called the front desk, they said they'd already given all of the chargers out to other guests so I'd have to "go buy one myself" which was disappointing. Had they mentioned no USB ports on their website, I would have brought my own charger! They were doing some kind of construction so there was drilling going on starting at 9am. The website says the pool is heated but it was most definitely not. We had to ask to have our room cleaned at 3:45 in the afternoon and the night before we left, the door handle to the shower room came off in my hand. Overall, not a horrible experience, but it certainly not the 4 star experience we were hoping for.