This was a last minute booking and after looking at different options in the area, this appeared to be the best value for money. How wrong we were. We booked a Lough view superior room (this was extra), and were very surprised to not have the lough view that the pictures showed. Yes we could see it if we wrenched our necks. They moved our room, a whole floor above that we were told had a golf course view. It didn’t, it had the same side view and the added bonus of a roof top. Our original room was also less than clean, there was excrement in the toilet when we arrived. The condition of the furniture was also not great. Yes the room was very spacious with a decent amount of storage space. The second room was exactly the same (minus the excrement in the toilet).
We raised a concern with the reception staff who informed us they don’t actually do Lough view rooms at the hotel. The manager was called and he tried to resolve the concern, but didn’t appear equipped enough to deal with this. We were given a few free drinks at the bar, a fruit platter and box of chocolates. And an apology. Overall, after a long travel day we didn’t have the energy to find somewhere else, but feel extremely disappointed that what’s advertised does not actually represent what you get. The images were very misleading. Very poor service on behalf of the hotel and hotels.com.