HVAC in room was not working properly. Temps in teens outside. Notified front desk.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月10日
JASON
JASON、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月30日
The staff was amazing. Highly recommend you pay the extra for breakfast. I had an omelette with a side of bacon made fresh and it was extremely worth it. Hotel is clean and the room we booked had plenty of space.
We did book this place specifically for the bar/restaurant and hot tub but the bar/restaurant is apparently not open on Sunday's and the hot tub I was told hasn't worked in years which was a bummer.
Overall very pleased except for those two things. I would suggest them to remove the hot tub from their options because we did pick this location mainly for that reason
Kelley
Kelley、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月8日
When we got to the hotel the night clerk gave us a keycard and when I asked about breakfast he said I needed to pay a fee.
I stated to him that I already payed for a breakfast the next day and he stated that " I did not".
So I just assumed I would lose money since I tried to show him the invoice on my phone.
When we got to the 1rst room it had a broken lamp with the bulb hanging out and the refrigerator was broke and freezing over.
When I notified the night clerk of the room condition he gave me a key to a 2nd room.
When I got to the second room the door was already opened and the lights were all on.
The bed looked like someone was already sleeping in it and the bathroom was used.
By this time it was getting late.
I came back for a 3rd time he gave me a card key to a room on another floor.
This room appeared to be fine.
However, when we were getting cold ( It was winter) the heater/ air conditioner was not working.
There was a note on the thermostat apologizing for any inconvenience.
We ended up just keeping the room because we were too exhausted to say anything.
This was after 11:30PM.
Later that morning we had a knock on the door from " housekeeping" at 8:00AM!!
She did apologize,however.
When we were ready to depart the day clerk asked if we were going to have breakfast? ( Since it was paid for). I explained to her that we didnt have time for breakfast, however, the night clerk insisted I didnt pay for it.
The day ckerk was very apolegetic and went to the manager.
Patrick
Patrick、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月30日
Ilana
Ilana、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月30日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月14日
David
David、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月22日
Logging Satisfaction
My stay was very pleasant. Accommodations was exactly how it was described. The staff was very friendly and informative. The cost was reasonable! I would recommend this hotel to family or friends traveling 😊
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月20日
Ohio stay
No service for clean towels garbage was not emptied no usb ports the pool had sand in the bottom the pool was very cold the jacuzzi was not open !!
Kristin
Kristin、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月16日
Joseph
Joseph、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月14日
The property is old and run down. It has an odor and the wall paper is peeling from all of the walls. The he bathroom fixtures are rust covered.
The 2nd night we stayed there, we came back to the hotel around 9pm and all of the power was out in the hotel! The poor man that was on the night desk duty was very nice and working hard with what he had. There wasn’t a storm or poor weather and the surrounding area all had power
Christie
Christie、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月13日
Dining room and bar was closed on a Saturday. Hard to find staff. No EV stations. Water damage thru our the hotel. Not up to Hilton standards. Wouldn't honor my Hilton points because of third party.
Joe
Joe、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月13日
No any electricity and power
Lorenz
Lorenz、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月6日
Overnight stop
It was good for overnight. Pool was closed. Bathroom door was squeaky. But overall decent stop over
carrie
carrie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Diana
Diana、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
Very nice hotel very nice staff
Courtney
Courtney、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月22日
Hot tub had no water, the hotel had no hot water. Had to have cold showers. Front staff were not helpful amd provided wrong information
Tanya
Tanya、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月20日
Ryan
Ryan、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月15日
Trip to Cleveland
Wanted to have a hotel with hot tub. Arrived, hot tub was under construction ☹️
Martin
Martin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月12日
Property was pleasant considering it’s overall location
Kenneth
Kenneth、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月11日
Rober
Rober、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月7日
Very friendly Staff and reasonable price.
Although, we did have little bugs in the bathroom and air conditioner was noisy