Though the person on the night shift when we checked in was wonderful, nothing else about this hotel merits a 4 star rating.
The room was indeed large, but not super clean and lacked amenities (ie: bathrobe, which we had had in every 3 star hotel we stayed at prior).
The spa was a joke - it's billed as a "rooftop spa" and it just a room on the top floor. We booked a 45 minute massage and our masseuses arrived 10 minutes late, didn't give us the massage we asked for and then asked us for a tip at the end.
I wanted to love this hotel, but it's really not what we expected. Like I said, most of the reception staff were great, but it was otherwise a very lackluster stay. I had high hopes, given the hotel manager reached out soon after booking, which was a nice personal touch. We stayed at a different 3 star hotel in Hanoi prior and that was a much better experience all around.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Lovely stay
We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Marilou
Marilou、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
Rene
Rene、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月27日
They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Esmond
Esmond、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月15日
Great over all
Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside.
Friday to sunday there is a night market just outside the hotel!
siew kiang
siew kiang、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月18日
Great location, but the doors were noisy because you had to slam it because of the alarm.
Chris
Chris、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月9日
5 stars Butler Service
I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind.
A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience.
The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
yan ki ada
yan ki ada、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月6日
Would not come back
Quy
Quy、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月2日
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Melanie
Melanie、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月28日
Franklin
Franklin、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Patrick
Patrick、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月11日
Maria
Maria、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月23日
Chloe, part of the staff at the front desk was extremely helpful and supportive!
I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by
Extremely busy on the outside but calm in the room where we spent 4 nights
AZAEL
AZAEL、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月12日
Un ottimo hotel con personale molto qualificato
Massimo
Massimo、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月1日
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Oleksandra
Oleksandra、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月30日
Bel hôtel au milieu du vieux quartier d'Hanoï.
Très bien accueillis. Grande chambre avec immense lit et une dalle de bain spacieuse .
Le petit déjeuner type buffet propose des mets locaux (nems, nouilles au champignons , poulet pomme de terre en sauce) et des références plus internationales (croisants , pains au raisin , bacon, jambon, œufs ).
Edouard
Edouard、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月26日
The property was conveniently located but needs to be cleaned