Checked in at 3, left for about an hour. Returned, went to my room, it was not cleaned. The bed was not made. Went to front desk, was changed to another room. Then had issues with the TV, which when I tried to call from the hotel to the front desk, my phone was not working. I never have any issues at this hotel, I've stayed many times. This was a first, just a little disappointed. However, front desk has excellent customer service!