The facilities were perfect. Food was very good. Staff were all friendly but some were from their heart and some were just following the text book. Greeting were all same, How is your stay? etc., but some were genuinely interested in our answers, some showed no empathy. Spa facilities was excellent but the staff were 'over' service and felt it was fake and too much. Things they repeatedly asked more than twice was not conducted at the end, so that just showed it was fake. It is difficult to find a person with heartfull service but for the price we pay, all the staff should have the similar standards. Some were outstandging and we emailed the GM, but no response after 2 days....