I honestly did not like my stay here at all. First, when we arrived, the lobby smelled horrible. I'm Not sure if it was cigarettes ( even tho they claim they are a smoke-free hotel), but it smelled awful. The room was okay for what we paid, and I can't complain, but it would be nice if the cleaning staff could keep up with the rooms and have them cleaned properly. Now, regarding the check out, I am very disappointed with the service. I had called a day before my arrival and asked about late checkout and they told me 1 is the latest with no fees and today when i called in for late check out they told me by 12, and i go to the front to ask the staff in the front desk and he proceeded to tell me his “ manager “ is strict and that unfortunately its to 12, and im very upset at how they told me 1 and someone else changes it to 12