The hotel was run down, filthy, smelly, and appeared to be serving as a shelter for homeless people, with many of the residents just wandering the halls. When I entered our room, I saw several cockroaches in the kitchenette. We could not stay, and the front desk person said I could get my money back "guaranteed" but I had to call hotels.com because I booked through them. Hotels.com spoke to the hotel manager and told me I could get back one of two nights only. This is a rip off from a hotel that should never be listed on hotels.com as a place for tourists to stay, so I fault both the hotel and hotels.com for advertising it as something that it is not.