Very clean and comfortable. Unfortunately, alll service personnel...front desk, cleaning staff, manager, and head of housekeeping, with the exception of the awesome maintainance operator were rude. They are all black except the maintainance worker who was Hispanic. I felt like it was because I'm white. It was very uncomfortable.
Timothy
2 泊旅行
10/10
My daughter celebrated her 16th birthday and I could not have selected a better place to celebrate this momentous occasion. The staff were very polite and welcoming. The palms offer is the best in hospitality.
Star who works at the front desk was very helpful and has a sweet personality.
I am definitely booking reservations to return for another stay.
Mandy
1 泊の家族旅行
8/10
This place is fine if you are using it as a base to explore the island. It is not a place to hang out and relax. My top floor ocean view room was great. The ac worked and the bed was comfortable. But the property is run down from prior hurricanes. But it 1/3 the cost of other properties so you get value.
Daniel
3 泊旅行
10/10
steve
4 泊の家族旅行
4/10
The property is a great location but it is severely run down. Minimal employees, only one person running the bar and restaurant. Pool had an electric cord in the water running the light which seemed dangerous. It is a shame that such potential hasn’t been kept up
Christian
5 泊旅行
4/10
The property was in disrepair. We asked for someone to address our concerns..
Are concerns were not fixed and we never heard from anyone telling us why they weren't.
Frank
11 泊旅行
8/10
Hector
4 泊旅行
10/10
Victor
2 泊旅行
10/10
Laura
1 泊の出張
2/10
1. This property has no upkeep.
2. The property sold in March but the new owner kept the old management.
3. The beach is lacking and has so much sargassum in and out of the water.
4. I complained to Expedia on Tuesday after we had spent 3 days at a resort that didn’t resemble the pictures online. This resort has no amenities and the restaurant/bar staff aren’t interested in the paying customers.
4. The manager, a desk clerk and security came to our room after Expedia contacted them. The manager was very defensive and blamed the previous owners. They showed me other rooms but they were all the same quality with different issues.
5. I declined to change at this point.
6. We paid to use another resorts facilities the rest of the week. We left at daylight and came back at dusk.
7. The owner did offer a free lunch or breakfast and I declined. I informed her I felt like I had been scammed. They said they understood but still blamed the previous owners which her mother was partners with according to her.
8. I hope the new owners can turn this place around.
I would not return to this resort.
Christy
7 泊の恋人との旅行
10/10
We only stayed one night but staff was really friendly and the pool and ocean views were amazing.
Laurel Ann
1 泊の家族旅行
10/10
Divincia
1 泊旅行
10/10
Chris
1 泊旅行
10/10
Jamie
1 泊旅行
10/10
andrea
1 泊旅行
4/10
The property seems to have been something pretty decent years ago, but not now and for the money being spent it does not quantify.
Brenda
5 泊の出張
2/10
Unsafe and disgusting property
Emilee
6 泊旅行
2/10
This place should be torn down it's literally falling apart, dirty and discussing, water damage, broken glass and garbage throughout property. Everything about this place on Expedia pics is a complete lie. Wish I could post the pics I took on this review most people would be horrified
Luke
5 泊の恋人との旅行
8/10
We enjoyed our stay at the Palms. Great location. They had nightly entertainment by the pool/bar area. The rooms were separated from that area so they were nice and quiet. Rooms were clean but need a slight update - perfect for a beach getaway. The AC in our room rocked! Staff was helpful and attentive. Compliments to the chef!
Jason
8 泊の恋人との旅行
8/10
Our room had a private patio with a beautiful ocean view. The property was old and worn, but they were working on fixing some of the problems mentioned in previous reviews while we were there. The food and drinks were terrific and the service was laid back and friendly. Apparently we were there during a very slow week and there were very few guests around and it was actually too quiet, verging on depressing at times. This was a shame because the hotel made a good effort to provide entertainment - relaxing island music and a Moko Jumbie show. Definitely rent a car so you can get out of the area and explore. Special thanks to Larissa for keeping our room and the property clean, as well as Shay for a smooth check-in, and KiJuan for friendly service throughout our stay.
Patricia Elizabeth
7 泊の恋人との旅行
8/10
I enjoyed the peacefulness. I would have liked chairs on the beach. A lot of the beach is rocky. The view was gorgeous from my oceanfront room. Food was good at the restaurant.